Khaled El Deeb – IT/Operations Service Engineer at Vodafone Egypt

Work Experience

IT Service Delivery Senior ManagerFull Time
Nov 2023 - Present -1 yr, 8 months
Egypt
IT Service Delivery ManagerFull Time
Jul 2022 - Nov 2023 -1 yr, 4 months
Egypt

Data Analytics Service Owner/Tech LeadFull Time
Jan 2019 - Jul 2022 -3 yrs, 6 months
Egypt , Cairo
Senior Application Support EngineerFull Time
Mar 2017 - Jan 2019 -1 yr, 10 months
- Job Details:Responsibilities: 1. Maintaining the availability of the applications and their hosted servers (on UNIX/Linux platform). 2. Performing all possible technical troubleshooting steps to solve the problems and service requests. 3. Managing all system components including Linux OS, Oracle database and SAP Business Objects BI. 4. Implement and operate reports with Business Intelligence tools (incl. SAP-BO, Qlik, Tableau). 5. Troubleshooting & facilitating the Infrastructure and connectivity issues between different service application tiers. 6. Participating on the application deployments which are based on Nokia Customer Experience Management (SAI 4.0) and SAP Business Objects. 7. Manage and plan analytical reports for Vodafone Group Services to measure and assess cross-country business performance, customer experience, mobile application usage as well as new trends and customers’ preferences. 8. Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to solve the incidents. 9. Supporting ETL processes and Lead process optimization (incl. Quality assurance).

Ras Al-Khaima Government – UAE

Mar 2016 - Mar 2017 -1 yr

United Arab Emirates , Ras al-Khaimah

Agile Business Solutions- ABS (SAP Partner).

Apr 2015 - Present -10 yrs, 3 months

Egypt , Cairo

Job Details: 1. MCIT Scholarship in SAP Training and Certificate Program. January 2015 – Till now Jupiter 2000 (SAP Authorized Training Partner). “Certified in SAP ERP Human Capital Management (HCM).” SAP Courses: THR-10 and THR-12 Courses including System implementation and configuration of:  Payroll  Time Management  Personnel Administration  Organizational Management  Event and Time planning  Reporting and Analytics  SAP HCM Business Processes  Employee self-services and Manager self-services Professional Courses:  Human Resources Management.  Project Management Professional.  Effective Business Writing.  Risk Management. Other Courses:  Communication skills Course.  Presentation skills Course.  Time Management Planning.  Leadership Skills Course.

MBA in MBA (Master of Business Administration)
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2018 - Jan 2020 - 2 yr
Technical Diploma in SAP
Jupiter 2000 (SAP Authorized Training Partner).
Jan 2015 - Jan 2015 - 0 Month
BSc in Electronics and Communication Engineering
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2006 - Jan 2011 - 5 yr