Khaled Eid Mohamed

Facilities helpdesk Facilities operation at Marakez

Mounib, Giza, Egypt

Nov 2022 - Present -2 yrs, 8 months

Egypt , Giza

Jun 2022 - Oct 2022 -4 months

Egypt , Giza

Job Details:Working with customers/employees to identify computer problems and advising on the solution Handle Customers’ inquiries related to technical problems Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems Updating self-help documents so customers/employees can try to fix problems themselves Working with field engineers to visit customers/employees if the problem is more serious

Enova

Jun 2021 - Sep 2021 -3 months

Egypt , Giza

Job Details:IT-HELP DESK ENOVA BY VEOLIA -PROJECT NBE FROM JUNE : Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers.Respond to queries either in person or over the phone. Train computer users.Maintain daily performance of computer systems. Rundiagnostic programsto resolve problems.

Bachelor's Degree in computer scince
heigh institute of computer scince and information system
Jan 2018