
Khaled Hesham Bebars
Employee Relations Supervisor at Teleperformance Egypt
Maadi, Cairo, EgyptWork Experience
Employee Relations SupervisorFull Time
Teleperformance Egypt
Feb 2019 - Present -6 yrs, 5 months
Egypt , Cairo
Senior Recruitment SupervisorFull Time
Teleperformance Egypt
Mar 2018 - Feb 2019 -11 months
- Job Details:• Responsible for the day-to-day recruitment and selection operation. • Managing the team through meeting the monthly massive hiring numbers for different accounts. • Responsible for the invoices related to the R&S process. • Explores and develops new recruiting sources when necessary according to a specific advertising budget. • Handles the operations requirements and reports major performance metrics to the Head of Department as well as to internal and external clients • Supervises and coaching the recruiting team and assures compliance of the recruiting procedures to guarantee the quality and quantity of applicants assigned to each program. • Providing feedback with data of output, to the HR director. Accomplishment: Mass hiring of 200+ monthly.
Recruitment SupervisorFull Time
Teleperformance Egypt
Apr 2016 - Mar 2018 -1 yr, 11 months
Egypt , Cairo
- Job Details: Ensure compliance of the recruiting procedures and processes to guarantee the quality and quantity of applicants assigned to each program. Manage a team of 15 recruiters and provide them with leadership and direction by establishing and implementing goals and objectives of Recruitment & Selection management. Manage and coach team performance to ensure team targets and KPIs are met. Manage individual performance to ensure every team member achieves his/her targets. Ensure all team members have clear objectives and understand their roles. Ensure expectations are clearly defined and company policies and practices are explained. Identify and implement improvement actions to maximize outputs of the team. Conduct regular floor walking and efficiently manage and advise the team. Maintain accurate and timely performance and attendance. Listen to calls; provide appropriate feedback and coaching to achieve the required standards. Consider the opinions of team members and ensure feedback is given regarding any issues raised and ensure decisions are explained and are effective.
Offshore RecruiterFull Time
Teleperformance Egypt
Apr 2015 - Apr 2016 -1 yr
- Job Details:• Screening CVs & phone interviewing possible candidates, selecting the most suitable candidates for open vacancies and finding new resources for new poles of candidates. • Accommodating the selected candidates to the most suitable accounts (we have more than 15 accounts within Teleperformance), as each account has its own criteria. • Conducting face to face interviews with short-listed candidates • Informing the accepted ones with acceptance and invite them to an offer session
Education
Bachelor's Degree in Business administration
Culture and Science City (CSC)Jan 2008 - Jan 2012 - 4 yr
Skills
- Offshoring
- Recruiting
- Managment
- Performance Managment
- BPO
- Coaching
- Leadership
- Talent Managment
- Interviewing
- Human Resources
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Languages
English
FluentArabic
Fluent
Training & Certifications
TICO Education Standards TRAVEL COUNSELLOR
2009