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Khaled Hesham Bebars

Employee Relations Supervisor at Teleperformance Egypt

Maadi, Cairo, Egypt

Work Experience

  • Employee Relations SupervisorFull Time

    Teleperformance Egypt

    Feb 2019 - Present -6 yrs, 5 months

    Egypt , Cairo

    • Senior Recruitment SupervisorFull Time

      Teleperformance Egypt

      Mar 2018 - Feb 2019 -11 months

      • Job Details:• Responsible for the day-to-day recruitment and selection operation. • Managing the team through meeting the monthly massive hiring numbers for different accounts. • Responsible for the invoices related to the R&S process. • Explores and develops new recruiting sources when necessary according to a specific advertising budget. • Handles the operations requirements and reports major performance metrics to the Head of Department as well as to internal and external clients • Supervises and coaching the recruiting team and assures compliance of the recruiting procedures to guarantee the quality and quantity of applicants assigned to each program. • Providing feedback with data of output, to the HR director. Accomplishment: Mass hiring of 200+ monthly.
    • Recruitment SupervisorFull Time

      Teleperformance Egypt

      Apr 2016 - Mar 2018 -1 yr, 11 months

      Egypt , Cairo

      • Job Details: Ensure compliance of the recruiting procedures and processes to guarantee the quality and quantity of applicants assigned to each program.  Manage a team of 15 recruiters and provide them with leadership and direction by establishing and implementing goals and objectives of Recruitment & Selection management.  Manage and coach team performance to ensure team targets and KPIs are met.  Manage individual performance to ensure every team member achieves his/her targets.  Ensure all team members have clear objectives and understand their roles.  Ensure expectations are clearly defined and company policies and practices are explained.  Identify and implement improvement actions to maximize outputs of the team.  Conduct regular floor walking and efficiently manage and advise the team.  Maintain accurate and timely performance and attendance.  Listen to calls; provide appropriate feedback and coaching to achieve the required standards.  Consider the opinions of team members and ensure feedback is given regarding any issues raised and ensure decisions are explained and are effective.
    • Offshore RecruiterFull Time

      Teleperformance Egypt

      Apr 2015 - Apr 2016 -1 yr

      • Job Details:• Screening CVs & phone interviewing possible candidates, selecting the most suitable candidates for open vacancies and finding new resources for new poles of candidates. • Accommodating the selected candidates to the most suitable accounts (we have more than 15 accounts within Teleperformance), as each account has its own criteria. • Conducting face to face interviews with short-listed candidates • Informing the accepted ones with acceptance and invite them to an offer session
    • Education

      • Bachelor's Degree in Business administration

        Culture and Science City (CSC)

        Jan 2008 - Jan 2012 - 4 yr

      Skills

      • Offshoring
      • Recruiting
      • Managment
      • Performance Managment
      • BPO
      • Coaching
      • Leadership
      • Talent Managment
      • Interviewing
      • Human Resources
      View More

      Languages

      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • TICO Education Standards TRAVEL COUNSELLOR

        2009
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