Khaled Arafa Salem

Khaled is a Call Center management professional with more than 18 years of work experience out of which 15 years in telecoms and 3 years in hotels & online travels, currently positioned as Call Center Manager at CityBookers Online Travel Agency. Khaled has an excellent experience in Call Center Management and also on implementing call center strategies and business operations. Khaled has an excellent experience in Call Center Management and also on implementing call center strategies and business operations. He has enjoyed a long career at telecoms (Vodafone & Telecom Egypt “WE Brand“ ) with many positions in different departments: Customer Service management, Commercial & Marketing and Fraud & Risk Management Khaled has a wide experience in telecom subscription and internal audit fraud and Risk Management. he can revisit and analyze company policy and processes to spot any gaps that barrier achieving company objectives, in order to amend it to get the business back on track