Khaled Aly

Project ManagerFull Time

• Job Details:• Ensured all projects are carried on in an appropriate, cost-effective way • Improved operational management systems • Helped in maintaining organization’s processes legally compliant • Formulated strategic and operational objectives • Examined financial data and used them to improve profitability • Managed budgets and forecasts • Performed quality controls and monitored KPIs • Recruited, trained, and supervised staff

Account ManagerFull Time

• Job Details:• Anticipated clients’ needs and, in collaboration with Vodafone marketing, sales teams. • Developed and presented tailored proposed solutions to client's complex business issues. • Identified and lead the pursuit of the targeted new business and contract expansion opportunities within assigned accounts, mainly embassies and private universities in Egypt. • Monitored client satisfaction with contracted deliverables and worked closely with Client Service’s management to achieve and maintain a high level of customer satisfaction. • Effectively managed renewals and subscriptions.

Senior customer service AgentFull Time

• Job Details:• Provided excellent customer service to Dubai airport travelers. • Reported and provided operational feedback and performance to flight supervisor either through verbal or written means of communication • Responsible for meeting IATA requirements on each flight. • Resolved and handled Customer conflicts • Coordinated Passengers’ accommodation during irregular operations