Khaled Ali

IT Supervisor at Emaar Hospitality Group

Jeddah, Saudi Arabia

Emaar Hospitality Group

May 2023 - Present -1 yr, 4 months

Egypt

Job Details:Oversaw IT operations, ensuring seamless network and system performance through troubleshooting and maintenance. Implemented security patches and network enhancements to support business objectives. Coordinated daily IT operations, including user account management, technology support, and network security analysis. Managed vendor relationships, optimizing budget utilization for technology solutions. Supervised system performance and identified hardware/network system issues.

ISON Experience

Dec 2021 - Jul 2021 -5 months

Egypt

Job Details:Resolved help desk tickets, assisting users via phone, email, and chat. Installed, configured, and repaired hardware/software and supported network equipment. Diagnosed and resolved network, software, and hardware issues while monitoring performance and recommending changes.

Emaar Hospitality Group

Jul 2021 - May 2023 -1 yr, 10 months

Egypt

Job Details:Configured and maintained switches, IP phones, PCs, printers, and IPTV systems. Installed and managed Windows Server (2016 & 2019), including configuring Active Directory, DHCP, and NFS. Created and managed virtual machines using vSphere web client. Added and configured access points (Aruba & Cisco). Solved network-related issues, including damaged switch replacements and configuring uplinks (UTP, SFP, VTP, trunk). Provided technical support and ensured efficient staff system operations.

Bachelor's Degree in Management Information Systems
Modern Academy for Technology and Computer Science