KA

Khaled Abdellah Ahmed

Customer Support Advisor at Ezz El Arab

Faisal, Giza, Egypt

Work Experience

  • Customer Support AdvisorFull Time

    Ezz El Arab

    Mar 2022 - Present -3 yrs, 4 months

    Egypt , Giza

    • Job Details:Responsible for the inbound sales and aftersales (inquiries, bookings, sales Leeds, complaints, spare parts and general inquiries). maintain the customer experience, by utilizing the available policies, solutions, and related actions to be taken. Responsible for sales and aftersales surveys
  • Product Support SpecialistFull Time

    Amazon

    Nov 2021 - Mar 2022 -4 months

    Egypt , Giza

    • Job Details:Responsible for Amazon USA orders. Responsible for taking the proper actions to maintain the customer satisfaction. Responsible for the items sold through Amazon USA platform. Making sure the product is functioning by following a specific sequence that includes troubleshooting , approaching the manufacturer and the seller, … etc
  • Revenue executiveFull Time

    Osn

    Dec 2019 - Nov 2021 -1 yr, 11 months

    Egypt , Cairo

    • Job Details:Revenue executive
  • Customer Support AdvisorFull Time

    Vodafone UK

    Sep 2019 - Nov 2019 -2 months

    Egypt , Giza

    • Job Details:Handle inbound inquiries& complaints. Do the proper actions to maintain the customer satisfaction. Promote the NBA (Next Best Activity)
  • Education

    • Bachelor's Degree in Business Administration

      Al-Azhar University

      Jan 2017 

    Activities

    • HR spcialist at Life Makers Foundation

      Student Activity

      Oct 2015 - Aug 2016 -10 months

    Skills

    • English
    • I can deal with computer
    • Communication
    • Working under stress

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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