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Khaled Abdelrahim

IT Service Desk Engineer at McDonald's Egypt

6th of October, Giza, Egypt

Work Experience

  • IT Service Desk EngineerFull Time

    McDonald's Egypt

    Mar 2022 - Present -3 yrs, 4 months

    Egypt , Giza

    • IT SpecialistFull Time

      Elrazy Pharma

      Feb 2021 - Mar 2022 -1 yr, 1 month

      Egypt , Giza

      • IT TraineeInternship

        HUDA TV

        Aug 2018 - Oct 2018 -2 months

        Egypt , Giza

          • Education

          • BS in information technology

            Misr University for Science and Technology (MUST)

            Jan 2016 - Jan 2020 - 4 yr

          Achievements

          ITIL 4 Foundation certified

          Skills

          • Customer Support
          • IT Service Management
          • Troubleshooting
          • Computer Science
          • Information Technology (IT)
          • ICDL
          • CompTIA Network+
          • System Administration
          • MCSA 2019
          • Technical Support

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          Training & Certifications

          • ITIL® Foundation Certificate in IT Service Management

            PeopleCert·2024

          • Training

            HUDA TV·2017
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