Khaled Elsaeed – Customer Service Officer at Banque Du Caire

Work Experience

Oct 2021 - Present -3 yrs, 9 months

Egypt , Cairo

Job Details:• Helped the bank’s clients with any inquiries, requests or complaints to achieve customer satisfaction and give financial advice by making financial analysis to their current financial situation. • Advised the choice of banking products and services, as well as cross selling them to achieve the target of loans, liabilities, internet banking, wallets, payroll, new to bank accounts and credit cards. • Awarded Top Third CSO of the year in 2022 for being the third top achiever.

The First Group

Jun 2021 - Oct 2021 -4 months

Job Details:• Sold travel packages and convinced the potential customers to invest in the company’s hotels in Dubai to achieve the target of 12 packages monthly. • approached clients from several cultures and nationalities (Egyptian, Ghanian, Nigerian, American, Saudi Arabian, Emirati).

Apr 2021 - Jun 2021 -2 months

Job Details:• Helped the bank’s clients with any inquiries, requests or complaints. • Redirected every request to the specialized department and sent referrals about the potential clients. • Achieved the KPIs by reducing the complaints by providing a good customer experience without wasting the clients' time by finalizing the requests and help the clients during

Egyptian Armed Forces

Jan 2020 - Mar 2021 -1 yr, 2 months

Job Details:• Responded to the call of duty after graduation and went to complete the military service. • Learned how to deal with over stress and all kinds of hard situations. • Completed the military service with a certificate of appreciation for a good role.

Bachelor's Degree in Business Administration
Aim shams university
Jan 2015 - Jan 2019 - 4 yr