Kevin Fernandes

Ebilling Specialist

• Job Details:Acted as the primary sales and support contact for high-profile clients, ensuring prompt, accurate responses to billing queries through email and phone, enhancing customer satisfaction and fostering long-term business partnerships. Consistently delivered exceptional service by applying communication standards that aligned with both organizational values and client expectations, strengthening client trust and loyalty, and supporting ongoing sales opportunities. Partnered with internal legal teams and external vendors to ensure timely and efficient invoice processing, directly contributing to operational efficiency and timely revenue realization. Managed sensitive billing adjustments and appeals with transparency and empathy, quickly resolving issues while maintaining strong relationships that encouraged repeat business and renewals. Proactively managed client accounts, maintaining meticulous records of interactions, outstanding invoices, and dispute resolutions to drive successful follow-ups, boosting revenue recovery and client retention. Demonstrated a results-driven approach by meeting deadlines and providing accurate, client-focused support via platforms such as Counsellink, Legal-X, and LSS, all while upholding service level agreements (SLAs). Contributed to team KPIs, focusing on client experience, resolution times, and operational accuracy, directly impacting client satisfaction, account growth, and long-term business retention.

Recruitment Officer

• Job Details:Drove recruitment delivery for U.S.-based clients by aligning with talent acquisition team goals and contributing to business growth through consistent talent fulfillment. Sourced high-quality candidates across LinkedIn, Dice, Monster, and Indeed, accelerating the hiring pipeline for time-sensitive roles.

Sales Associate

• Job Details:Managed sales efforts for products including mild steel (MS) tubes, galvanized iron (GI) steel tubes, and hat purlins. Built and maintained strong relationships with contractors, builders, and distributors to drive product demand and increase market penetration. Identified new business opportunities, resulting in growth in sales revenue.