kerolous Girges

Service delivery Team Leader with 3 years of experience in BPO, service delivery, operations, customer experience, projects, and program management. keen on accomplishing Business Objectives, achieving high customer satisfaction ranking, implementing successful mentoring programs for new hires, and turnaround of underperforming operations. Highly effective communicator, with proven ability to build long-term relationships by establishing a high level of confidence and trust. Ability to balance between being a go-to person for people and being business-oriented. Areas of expertise: BPO, Operations management Service Delivery, Contact Centre Management, Client Relationship Management, Strategic Planning and control of Organizational development and transformation