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Kerolos Maged Labieb

Global Care Operations Lead at Careem Egypt

Shubra, Cairo, Egypt

Work Experience

  • Global Care Operations LeadFull Time

    Careem Egypt

    Jan 2017 - Present -8 yrs, 6 months

    Egypt , Cairo

    • Job Details:I have initiated a full team with global task and my job is leading that big scaled team that makes sure to solve Careem captains disputes through emails in order to make them happy. This includes Recruitment, Performance Management, Process Enhancement. My team mission is (Building a word class Captain Support). Our Understanding to the rule. Happy Captains = More Trips = Better Quality Service = More Customers = New Job Opportunities = Opening New Markets = Life Changing Experience.

  • Global Care ExecutiveFull Time

    Careem

    Jul 2016 - Dec 2016 -5 months

    Egypt , Cairo

    • Customer Service Representative (CSR) Part Time

      Commercial International Bank (CIB)

      Jun 2015 - Sep 2015 -3 months

      Egypt , Cairo

      • Corporate Marketing Coordinator Part Time

        National Bank of Egypt

        Aug 2014 - Oct 2014 -1 month

        Egypt , Cairo

          • Education

          • Diploma in International Business Marketing

            American University in Cairo (AUC)

            Jan 2016 - Jan 2018 - 2 yr

          • English Accounting in English Commerce

            Sohag University

            Jan 2012 - Jan 2016 - 4 yr

          • High School - Thanaweya Amma

            Refaa Military Secondary School

            Jan 2012 

          Activities

          • Marketing Department Manager at Enactus Sohag University

            Student Activity

            Dec 2014 - Jul 2016 -1 yr, 7 months

          • Project Manager - Cane Can Project at Enactus Sohag University

            Student Activity

            Oct 2013 - Jul 2014 -9 months

          • Project Manager - Magical Blind Project at Enactus Sohag Univerity

            Student Activity

            Oct 2012 - Nov 2013 -1 yr, 1 month

          Skills

          • Leadership
          • Managerial Skills
          • Communication
          • Out Of Box Thinker
          • Ambitious
          • Problem Solver
          • Active
          • Fast Learner
          • Organizational Skills
          • Negotiation
          View More

          Languages

          • English

            Advanced

          Training & Certifications

          • LEAD "The Art of Management"

            Logic Training & HR Development ·2018

          • English For Effective Communication

            The American University In Cairo (AUC)·2017

          • Principle of Banking

            Egyptian Banking Institute ·2016

          • Conversational English for Maturing Learners

            The American University In Cairo (AUC)·2015

          • Enactus National Competition

            Enactus Egypt ·2015

          • General Orientation Training ( GOT )

            The British University in Egypt ( BUE )·2015

          • Enactus National Competition

            Enactus Egypt ( NGO ) ·2014

          • Time Management Training

            INJAZ Egypt (NGO)·2014

          • The Way to My Career

            InJaz Egypt ·2014

          • Down Recycling Training

            ICE Cairo Organization (NGO)·2014

          • Leadership and Management Skills Training

            PricewaterhouseCoopers Company (PwC)·2014

          • Leadership Skills Training

            The American University in Cairo (AUC)·2013

          • Enactus National Competition

            Enactus Egypt ·2013

          • Interviewing Course

            Arizona for Language Training ·2013
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