Kerolos George

Orange Egypt

• Store ManagerFull Time

  Jul 2014 - Present -11 yrs

  Egypt , Giza

  • Job Details:• Handling branch requests and administrative work through active communication with related departments. • Managing performance appraisal for the team members. • Convenient training for each team members to improve their skills and knowledge. • Interfacing with the upper management concerning the day-to-day performance and achievement. • Helping staff to achieve their objectives and sales targets. • Analyzing sales figures and forecasting future sales volumes to maximize profits. • Organize special promotions, displays and events. • Identify current and future customer requirements by establishing rapport with potential and existing customers. • Ensure availability of merchandise and marketing products in store. • Secure merchandise by implementing security systems and measures. • Keeping track of inventory levels; Making sure every product is available. • Overseeing pricing and make key decisions about stock control.
• Deputy Store ManagerFull Time

  Apr 2011 - Jul 2014 -3 yrs, 3 months

  Egypt , Giza

  • Job Details:customer center deputy manager at orange franchise • Managing, developing, supporting and assisting my team to provide high level of service. • Building team spirit and staff loyalty in the branch. • Proposing tools to achieve sales target for the branch. • Handling major customer problems and proposing permanent solution. • Proposing tools to maintain company and branch Image.
• Customer Service RepresentativeFull Time

  Jun 2009 - Apr 2011 -1 yr, 10 months

  Egypt , Cairo

  • Job Details:senior customer center rep at orange franchise • Welcoming customers and handling their requirements/complaints. • Providing necessary information and assistance to the customers. • Coordinating with other departments in the company for solving customer complaints.