Keroles Azer

Customer Service Team Leader at Abdullah Abdulghani & Bros ( Toyota & Lexus )

Zaytoun, Cairo, Egypt
  • Customer Support
  • Microsoft Office
  • Customer Service
  • Business Development
  • Data Analysis

Work Experience

Customer Service Team LeaderFull Time

Abdullah Abdulghani & Bros ( Toyota & Lexus )

March 2021 - Present • 3 yrs, 1 month

Senior cutomer service executiveFull Time

Abdullah Abdulghani & Bros ( Toyota & Lexus )

November 2018 - December 2020 • 2 yrs, 1 month

Business development executiveFull Time

Abdullah Abdulghani & Bros ( Toyota & Lexus )

January 2017 - October 2018 • 1 yr, 9 months

sales executive ( Part Time )Full Time

Rotana rent & Used cars

July 2016 - May 2018 • 1 yr, 10 months

Education

  • Bachelor of Al-Alsun in Linguistic

    Minia UniversityJan 2009 to Jan 2013 · 4 Years

Activities

  • Volunteering

    Fan support at FIFA

    Nov 2021 to Dec 2021 · 1 Month

  • Volunteering

    tour guide at National Military Museum

    Dec 2014 to Dec 2015 · 1 Year

Skills

Tools and Fields of Expertise

  • Customer Support
  • Microsoft Office
  • Customer Service
  • Business Development
  • Data Analysis
  • Sales
  • SAP
  • human resource

Languages

  • Arabic

    Fluent

  • English

    Fluent

  • Italian

    Advanced

Training & Certifications

  • Data Analysis and Visualization

    AUC·2023

  • Microsoft Power Point Advanced

    NIIT QATAR·2023

  • The Toyota-Lexus brand and mindset training

    Yuki Consulting·2023

  • Microsoft Excel

    NIIT Qatar·2023

  • Customer Experience Management

    AUC·2022

  • Conflict management

    Toyota Motor Corporation·2020

  • The seven steps of complaint handling

    Toyota Motor Corporation·2019

  • social media marketing master

    UDEMY·2017

  • INTRODUCTION TO HR FUNCTIONS

    DOROOB·2017

  • IELTS

    British Council of Egypt·2016

  • Negotiation Skills Course

    Masr Works Team ·2016

  • Certificate of achievement - Business Administration

    Cairo University·2013

  • professional financial accountant ( PFA )

    IPA institute·2013
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