Keroles Rezkallah

Technical Support EngineerFull Time

• Job Details:As a technical support Engineer at Raya Samsung, I am responsible for ensuring the proper functioning and maintenance of Samsung products, providing technical support, and troubleshooting complex issues. My role involves: Troubleshooting: Identifying and resolving technical issues related to devices, ensuring minimal downtime. Maintenance and Repair: Conducting routine maintenance and repair work on Samsung devices and systems to ensure high-quality performance. Collaboration: Working closely with cross-functional teams to provide technical solutions and improve product performance. Customer Support: Offering support to clients and ensuring that products are serviced and repaired in a timely and efficient manner. Training and Guidance: Assisting junior engineers and technicians with technical training and guidance. GSPN System Usage: Utilizing Samsung’s global GSPN (Global Service Partner Network) system for tracking repair requests, managing service cases, and ensuring seamless communication with global service teams