Kenzy Mostafa Abdel Maksoud

fetchr

• Inbound Team LeaderFull Time

  Jul 2018 - Dec 2019 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:1- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. 2- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. 3- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. 4- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. 5- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Trainer - Call CenterFull Time

  Dec 2017 - Jul 2018 -7 months

  Egypt , Cairo

  • Job Details:1- Maximizes call center representatives effectiveness by ensuring representatives have thorough knowledge of products, services, can effectively use closing skills, troubleshoot, resolve problems and provide positive customer experience. 2- Delivering Soft Skills sessions to the trainees. 3- Preparing Materials and Develop a schedule to assess training needs. 4- Consult with other trainers, managers, and leadership. 5- Track and compile collected data.
• Customer Service Representative and Escalation Desk SpecialistFull Time

  Jul 2017 - Dec 2017 -5 months

  Egypt , Cairo

  • Job Details:1- Resolve customer complaints via phone. 2- Help customers with complaints and questions. 3- Give customers information about products and services. 4- Communicate with the managers in the warehouse and the operation. 5- Follow up on the orders and call customers to solve their problems. 6- Educate, train and deliver the new information on the floor to the agents.