KB

Kenza Bourahla

Communication Assistant at Noor Almaarefa Language Institute

Sharjah, United Arab Emirates

Work Experience

  • Communication Assistant

    Noor Almaarefa Language Institute

    Nov 2024 - Present -8 months

    • Job Details:Collaborate with different teams (PR, marketing, and management) to ensure consistent messaging. Manage customer inquiries through social media, email, or live chat, providing prompt and accurate responses. Create and distribute newsletters to customers, ensuring they are kept up-to-date with relevant information, promotions, and company news. Collaborate with the customer service team to ensure customer needs are communicated effectively.
  • Front Office Executive

    Salon Aghadir

    Jul 2024 - Oct 2024 -3 months

    Algeria

    • Job Details:Greet clients warmly as they arrive and ensure they feel welcomed and comfortable. Answer phone calls and respond to inquiries about services, pricing, and availability. Schedule appointments and manage the salon’s booking system to ensure smooth operation. Check in clients for their appointments, confirm details, and ensure all necessary information is recorded. Provide information about services, promotions, or new treatments to clients.
  • Substitute English Teacher

    Ahmr Al Ain Middle School

    Sep 2023 - Jul 2024 -10 months

    Algeria

    • Job Details:Plan and deliver lessons that cater to various learning styles and abilities. Collaborate with other teachers and staff to support student development. Communicate with parents and guardians about student progress and areas for improvement. Teach reading, writing, grammar, and vocabulary to students at different levels.
  • Part-time Waitress

    Amrane Pastry Shop

    Oct 2022 - Jul 2023 -9 months

    Algeria

    • Job Details:Welcoming guests as they arrive. Ensuring customer satisfaction by checking in on them during their meal. Delivering orders to the table with a focus on presentation and accuracy. Answering questions about the menu, including ingredients or dietary concerns. Responding to customer complaints politely, offering solutions when needed.
  • Education

    • Bachelor's Degree in English Civilisation and Literature

      University of Blida 2

      Jan 2022 - Jan 2024 - 2 yr

    • Bachelor's Degree in English Language

      University of Blida 2

      Jan 2019 - Jan 2022 - 3 yr

    • Bachelor's Degree in Foreign Languages

      Belkbir Abdelkader

      Jan 2016 - Jan 2016 - 0 Month

    Skills

    • Adaptability
    • Customer Service
    • Conflict Resolution
    • Teamwork
    • Communication skills
    • fast learner

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Fluent
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