KB
Kenza Bourahla
Communication Assistant at Noor Almaarefa Language Institute
Sharjah, United Arab EmiratesWork Experience
Noor Almaarefa Language Institute
Nov 2024 - Present -8 months
- Job Details:Collaborate with different teams (PR, marketing, and management) to ensure consistent messaging. Manage customer inquiries through social media, email, or live chat, providing prompt and accurate responses. Create and distribute newsletters to customers, ensuring they are kept up-to-date with relevant information, promotions, and company news. Collaborate with the customer service team to ensure customer needs are communicated effectively.
Salon Aghadir
Jul 2024 - Oct 2024 -3 months
Algeria
- Job Details:Greet clients warmly as they arrive and ensure they feel welcomed and comfortable. Answer phone calls and respond to inquiries about services, pricing, and availability. Schedule appointments and manage the salon’s booking system to ensure smooth operation. Check in clients for their appointments, confirm details, and ensure all necessary information is recorded. Provide information about services, promotions, or new treatments to clients.
Ahmr Al Ain Middle School
Sep 2023 - Jul 2024 -10 months
Algeria
- Job Details:Plan and deliver lessons that cater to various learning styles and abilities. Collaborate with other teachers and staff to support student development. Communicate with parents and guardians about student progress and areas for improvement. Teach reading, writing, grammar, and vocabulary to students at different levels.
Amrane Pastry Shop
Oct 2022 - Jul 2023 -9 months
Algeria
- Job Details:Welcoming guests as they arrive. Ensuring customer satisfaction by checking in on them during their meal. Delivering orders to the table with a focus on presentation and accuracy. Answering questions about the menu, including ingredients or dietary concerns. Responding to customer complaints politely, offering solutions when needed.
Education
Bachelor's Degree in English Civilisation and Literature
University of Blida 2Jan 2022 - Jan 2024 - 2 yr
Bachelor's Degree in English Language
University of Blida 2Jan 2019 - Jan 2022 - 3 yr
Bachelor's Degree in Foreign Languages
Belkbir AbdelkaderJan 2016 - Jan 2016 - 0 Month
Languages
English
FluentArabic
FluentFrench
Fluent