Kennedy Panganiban Javier

IT Support SpecialistFull Time

• Job Details:• Proving efficient standard service support for our client managing • Administration creating new user active directory apply domain and computer policy • Office365 admin account creation, migration, trouble shooting, managing configuration • Share point configuration and access control ,One drive , Shared folder • Firewall administration and Management control (sonic mall / Fortinet ) • Configuration and trouble shoot Windows Server (2008 r2, 2012r2, 2016 ) • Server backup NAS Cloud Wanna Go • Handling Antivirus Volume license key, configuration and apply agent from all user Sophos, Macaffee • All kind of Printer including configuration setup (smtp scan to email, FTP file transfer • Network cable management. Trouble shooting, Identify the network issue / looping IP • Access point , Routers , CCTV Setting and configuration, Management control , • Proving support for all kind of PC laptops Specialist in operating system Windows and Mac • Meet our SLA service level agreements to all clients using ticketing system • Managing extend remote session using teamviewer ID , anydesk ID • Support and acting local IT for the organization, • Handling projects, Team lead managing Migration , • Handling asset of IT for all client’s , Inventory, user accountability ● Provide Technical Support Software in house application, Configuration, CRM ,AVAYA , IVR , Reporting tools, ● IVR Avaya call management control ● Directs the diagnosis and resolution of network software problem ● Provide Hardware Support Desktop, Laptop, Printers , remote user using anydesk , teamviewer access ● Server Monitoring Hard drive / VM WARE / Firewall/ CyberRoam / Fortinet /End point security Management using Sophos ● Giving Permission, access within server, shared folder, ● Acting administrator for AVAYA user using AVAYA Management tools including configuration of Device IP Phone, Trouble shooting and implementing, ● Reporting GOS average time call and performance reports from agent ● First lavel Support for trouble shooting escalating issue to telco provider ● Mobile Configuration for inhouse application notification ● Time keeping administrator using ESCL Smart office suite, reporting tools and configuration for new and resign employees , ● Domain administrator ,Microsoft 2005 2008 2012 , Handling Physical server , ● Handling Kiosk Machine Configuration Data base and inhouse application for event purposes ,Registration ● Handling Projects , DATA Management , Server Management , implementation , Upgrades Telco communications , ● Fixed Asset accountability for all user , Inventory of IT asset , Management , Device ● Managing registration Events setup for device inhouse application. Kiosk ,Printer , Server , Laptop, Data ,network cables

I.T Supervisor – IT infrastructureFull Time

• Job Details:● Monitors Mainframe system processing activities by observing console peripherals input and output, to ensure Throughput of data. ● Monitoring Server disk , Troubleshoot backup Error maintenance taking backup Retrieve production Server through Acronis , VM ware . ● Develops and maintains the computer system operating schedules; analyzes computer system load and operating Problems to utilize equipment and personal effectively ● Determines appropriate reload and backup procedures for databases, and monitors and records impact of aborted jobs on data base and data ● Supervises the training of users in the basic operation and maintenance of computer and related. ● Monitoring processing sale of 585 branch all over Philippines processed and re-process of other corrupted file re-allocating, fixed through Retalix middleware ● Directs the preparation and installation of network software such as Head office standard application management and Warehouse Management System. ● Directs the diagnosis and resolution of network software problem ● Performs related work appreciate to the classification as assigned preferably project: Window’s 7 migrations , implement new strategy’ Window’s Endpoint Security “ LUMENSION” data domain , VOIP, Office 365 , In house application , server backup , ● Supervises the ordering and inventory of spare parts computer, UPS , Cabling , Printer including communicate third party ● Creating new users, managing domain, AD active directory, installing new requirements as per users need and company policy and

IT Support helpdeskFull Time

• Job Details:● Providing all kind of system support of all stores of GEANT around UAE as required, either through phone or onsite. Giving network support and desktop support to all users. Managing active directory, creating new users, managing domain, installing new requirements as per users need and company policy. ● Provide Technical support for the hardware and software issues of Desktops. ● Sytem PC IP Configuration, User Creation and Support. ● Resolve day-to-day technical issues involving email, network issues, applications, hardware & Software, Incoming phone call issue from different branch peripherals. ● Day to Day Monitoring of WAN connectivity of different branch offices all over Dubai and Abu Dhabi and follow up with ISP providers during Failure of links. ● MS Exchange Server Administration, SharePoint Administration, setting up of network in new buildings. ● User account creation & Group Policy Management. ● Coordination, maintenance and troubleshooting of the problems related to Network, Internet Gateway, and servers, Desktops, Laptops, Printers & Scanners, IP Telephony, daily backup checks. ● Coordinate and follow up on Technical issues with the IT project Team or external suppliers. ● Prepare Technical documentation, reports, maintaining IT inventory records. ● Checking and managing troubleshooting POS IBM machine hardware (Drawer, desk scanner, keyboard, customer display, gun Scanner) ● Running Daily Sales reports, Invoice, ● Managing and creating users in company ERP G.O.L.D according to the designation