
Kennedy Emi
It Operations Manager at Zanch International Limited
Ikeja, NigeriaWork Experience
It Operations ManagerFull Time
Zanch International Limited
Jun 2012 - Present -13 yrs, 1 month
Nigeria , Lagos
- Job Details:● Enhanced collaboration between vendors and customers, leading to more effective requirement gathering and expedited project delivery. ● Implemented standardized work procedures, prioritized tasks, and effectively managing teams and sub-contractors, resulting in successful in completion of contracts on time and within budget. ● Developed and implemented support channels for field personnel, delivering technical solutions that prevented operational failures. ● Directed the development of enterprise computerization, network infrastructure deployment and application management.
Network Operations Center ManagerFull Time
Reliance Telecommunication Limited
Aug 2009 - May 2012 -2 yrs, 9 months
Nigeria
- Job Details:● Managed the network transition from satellite to ultra-fast cable system, reducing monthly bandwidth cost by over 60% ● Enhanced service availability through CIDR acquisition and network optimization. ● Implemented observability solutions and systems to assess overall system health and performance, enabling proactive insights into customer experience and adherence to SLAs. ● Oversaw the configuration and management of inter-region routing and switching, while coordinating teams and contractors to ensure optimal project delivery.
Chief Operating OfficerFull Time
Microware Limited
Aug 2007 - Jun 2009 -1 yr, 10 months
- Job Details: Partnered closely with the CEO to address both management and technical challenges, overseeing staff operations, ensuring efficient daily workflows, engaging with key stakeholders and vendors, as well as developing and managing various projects. Responsible for recruitment and training of personnel. Building strategic working relationships with industry and technology leaders, and maintaining collaborative working relationships with outside vendors and contractors to enhance service delivery capabilities, and improve relationships with professional organizations, peer groups, and industry trade groups Lead team engineer, implementation, post-service maintenance, and user support services. Manage the VOIP gateway and customers’ data and voice connectivity (VSAT & Fiber Optics). Lead team engineer for the successful implementation of enterprise-wide deployment of Kodak document imaging systems and management for a global bank. Undertook the Hardware and Network auditing of a leading telecoms regulator’s network infrastructure in a project co-implemented with Corporate Intelligence Software and Technologies Limited, UK. Control and manage all outsourcing services to our clients in the oil and gas industries, financial institutions, government, education, and the private sector. Worked on large-scale deployment of RAD devices for E1/T1 data and voice services on Microwave links, Fiber links, and FE. Deployment of FCD-IP, FCD-IPD, RICi-E1, RICi-E3, etc., and other RAD devices. Responsible for designing and implementing network architectures, encompassing Local Area Networks (LANs), LAN internetworking, and integration with Wide Area Network (WAN) environments. Proactively investigates and identifies essential tools and processes to detect emerging problematic trends Crafted and submitted proposals, offered pre-sales consultation, and provided post-sales support. Spearheaded the execution of team projects. Executed the deployment of indoor wireless LAN solutions, including point-to-multipoint (PTMP) and point-to-point (PTP) wireless configurations utilizing G. SHDSL technology. Additionally, integrated various wireless standards such as 802.11b, 802.11a, and 802.11g. Successfully installed and configured Cisco 3600 routers to support extensive data and voice network infrastructures. Developed and integrated enterprise-wide WAN solutions that included routers, remote access servers, and IP-based communication devices for comprehensive data, voice, and video services Oversaw the management of advanced networking features such as VLANs, LDAP, DNS, DHCP, NAT multicast technologies, ATM switches, as well as Layer 2, Layer 3, and Layer 4 switches. Implemented ATM switch/routers and Quality of Service (QoS) mechanisms including load balancing strategies. Managed token ring networks, FDDI systems, and executed
Education
Bachelor's Degree in Electrical Electronic Engineering
Edo State University, Ekpoma. Edo StateJan 1995
Achievements
Construction and management of over 60Km fiber optic backbone infrastructure and metro-fiber distribution network for the implementation of Fiber to the X. circuits Powered numerous financial intensive ICT and technical projects for government and non-government organizations including Nigerian Communication Commission (NCC), Nigerian Shippers’ Council (NSC), Central Bank of Nigeria (CBN), United Nations Children’s Fund (UNICEF) Abuja Head office, Association of Reproductive and Family Health (ARFH), Food and Agriculture Organization (FAO), etc. Successful diversification of company’s services into the oil and gas industry with subsequent numerous contract awards Installation of Voice and Data gateways for institutions of higher learning, financial institutions, cyber cafes, and several multi-sites organizations
Skills
Languages
English
FluentGerman
Beginner