Kelebogile Mfete

Software Support SpecialistFull Time

• Job Details:•Managed ATM software deployment projects, including XFS configuration and service provider setup. Oversaw ATM software loading and configuration on multiple ATM units. •Led the creation of standardized ATM images, optimizing software performance and connecting the ATMs to a network. Tracked transaction lifecycles across applications to ensure seamless end-to-end transactions. •Analyzed ATM logs meticulously to identify trends, patterns, and potential issues, proactively addressing software-related anomalies. Managed extraction of pod logs proficiently using Kubernetes commands, ensuring seamless troubleshooting and efficient monitoring of system performance. •Configured ATM software settings and parameters to align with bank requirements and industry standards, maximizing operational efficiency. •Diligently troubleshooted ATM software issues, employing advanced XFS and vendor diagnostic tools and methodologies to ensure rapid resolution. •Acted as a subject matter expert on ATM software and documented software issues, troubleshooting steps, and resolutions in a clear and organized manner. •Collaborated closely with software vendors and internal stakeholders to implement software updates, patches, and security enhancements. •Experienced in customer support practices, adept at incident management, escalation procedures, and adhering to service level agreements (SLAs). Recognize the significance of delivering timely and efficient user support.

System SupportInternship

• Job Details:•Collaborated with the network team to diagnose and resolve network connectivity issues, including IP configurations, DNS, and routing problems. •Participated in incident management processes, including incident identification, prioritization, resolution, and post-incident analysis to ensure continuous improvement. •Conducted regular performance tuning and capacity planning for Hyper-V infrastructure to optimize resource utilization. •Implemented Hyper-V Replica for efficient disaster recovery and business continuity planning.