Keith Aubrey Ntini

Head of Student Accounts and HR ManagerFull Time

• Job Details:Managed and maintained relationships with over 100 client accounts, resulting in a 40% retention rate and a 20% increase in revenue from upselling additional tutoring services. Implemented new communication strategies with parents regarding financial matters, resulting in a decrease in late payments and an overall increase in on-time payments. Revamped the Human Resources department by streamlining hiring processes, conducting training sessions for staff in conjuction with my Human Resources Director, and reducing employee turnover

Financial LiaisonFull Time

• Job Details:Streamlined account management between clients and financial department by implementing a new digital excel platform, resulting in better management of student accounts and better tracking of payments. Developed customized dashboard reports within the new tutor timesheet excel platform to provide real-time visibility into tutor hours worked, leading to an increase in payroll accuracy and efficiency.

Vacation AssistantFull Time

• Job Details:I am part of the vacation staff under the post of Vacation Assistant. I was responsible for the administration work of the residence after the day staff is done working. I work with my line manager, the Residence Coordinator, the Night Manager, Vacation Receptionist, and the UCT Student Housing. I submit reports to the various and relevant structures to ensure the smooth running of a residence and an enjoyable vacation experience for guests