Keith Hopkins

Managing DirectorFull Time

• Job Details:INGWE MANAGEMENT CONSULTANTS ZAMBIA and Australia GENERAL MANAGER / Managing consultant from 1998 to 2018 Principal Consultant and turnaround manager and change consultant - Involving performance appraisal / Evaluation, Business restructuring, Business re-engineering and facilities management of the following Companies, specialising in but not limiter too, the management of properties and companies in the hospitality industry. MANY SHORT- AND MEDIUM-TERM CONTRACTS 2013 to 2018 In Australia, Zambia and Zimbabwe General Management, Restructuring, Change, Business Plans, Mentoring, Marketing, etc. Contracts Including KWITHU LODGE ZAMBIA General Manager—TURNAROUND MANAGER Restructuring the company, marketing and reducing the 250,000 debt to a profit. Successfully concluded in 5 months. WESTATE GROUP (via Ingwe Management Consultants), WA Australia General Manager—WA Operations, 2011-2013 Took over struggling business, performed preliminary research to understand and rebrand company mission and purpose. Analyzed the market and operating conditions. Designed strategies and operations analyses. Provided leadership and identified target market opportunities, and investment needs. Implemented cost-reduction strategies, developing comprehensive capital works plans and marketing strategies. Managed projects, contractors and budget. Key Accomplishments: • Delivered revenues of $250K per week • Managed a two year $3.5M capital Re-development project included: $350K electrical system upgrade, $150K kitchen upgrade, renovation of the sewer system, beer garden and other areas, added rooms from 81 to 132. • Increased occupancy to 96 per cent. • Achieved 40 per cent savings - staffing, wages. • Installed and Maintained full security of property including, bouncers, security staff, CCTV. Securing monies and transportation, Liaising with police, robbery prevention, investigations, recommendations. • Developed functions sales of $500K within the first year. • Raised room sale prices by 100 per cent and developed locals’ restaurant, delivering $2K per night. • Managed Capital budgeting and staid in the budget. • Designing, installing and monitoring KPI’s NEWMAN HOTEL/MOTEL (via Ingwe Management Consultants), WA Australia General Manager & Project Manager, 2008-2010 Fostered and implemented organizational efficiency strategies, analyzing price points to improve profit margins. Oversaw internal processes, including structural changes, human resources issues and formal professional development. Developed asset management strategy and analyzed long-term operational and maintenance costs to ensure continued success. Key Accomplishments: • Tripled turnover in 12 months to $800K a week and doubled profit margins. • Established new profit centers, including $20K per week restaurant and bar. • Redeveloped drive-through, increasing revenue by 20 per cent. • Rationalized staffing, reducing wage costs by 15 per cent. • Retrained 40+ staff members, resulting in excellent service ratings. • Created a marketing plan, providing a broader income base and ensuring a well-maintained property. AROUS RESORT (via Ingwe Management Consultants), Port Sudan, Sudan General Manager & Project Manager—Pre-Opening/Opening, 2006-2007 Redesigned and managed the re-construction and ensured resort opened on time and within budget. Created an integrated marketing plan incorporating all areas of strategic improvement, including consumer insights, and research. Key Accomplishments: • Designed and Implemented a budget for $3M development. • Managed 80+ Direct employees and multiple Subcontractors in construction projects. • Successfully reshaped the resort, increasing profitability and improved guest loyalty. • Originated marketing strategy and logistics plan to open and operate continuous daily functions. • Met all tight deadlines, overseeing all aspects of design, quality assurance and inspection. KARRATHA INTERNATIONAL HOTEL (via Ingwe Management Consultants), WA Australia General Manager, 2005-2006 Managed 80 guest suites, three restaurants, nightclub (capacity 700) and three bars, developing all policies and procedures and implementing new business plans to double turnover. Key Accomplishments: • Increased revenue through strategic budgeting, careful forecasting and developing profit centres. • Designed and implemented sales, marketing and conference functions strategies. • Developed employee performance and implemented improvement initiatives. • Refined all maintenance procedures, ensuring all equipment was up-to-date and functioning. Previous positions contracted through