Keith Panashe Chikwana

EChannels SpecialistFull Time

• Job Details:1. Support Leading and coordinating a team of first line, second line and third line support personnel. 2. Projects Effectively implementing technical projects that maybe assigned and delivering required business change requests as maybe required from time to time. • VISA – Completed • VISA card production - Completed • TermApp Iso – Completed • Mobile App – Completed • Postilion stabilization – Completely administering Postilion Real-time Framework – ISO 8583, Office and portal in collaboration with other support team members, in line with agreed SLAs 3. Monitoring Services Proactively and effectively monitoring services and availability control to ensure the smooth running of all Echannels services (Mobile banking, Cards, POS, etc) 4. Reporting Precisely generating and providing reports related to all echannels applications 5. Tests Validating applications functionalities developed by the vendor conducting intensive testing SITs supporting UAT development test systems processes until deployment of final product