
Katreen Mikhail
General Manager at NIG Nutritionals
Heliopolis, Cairo, EgyptWork Experience
General ManagerFull Time
NIG Nutritionals
Jan 2022 - Present -3 yrs, 6 months
Egypt , Cairo
- Job Details:• Communicating with the New Zealand Head office regarding our plans, situations, and quality control. • Handling all the international communications with any proposed agents in other countries • Lead the field force team that includes more than 50 employees • Managing the new employees onboarding and evaluating them during the probation period • Managing the Interviewing Process of selecting the right employees that fit our company • Working on making a performance evaluation system that measures the performance and the productivity of our employees • Developing the employees’ job description and setting the company’s structure chart • Reviewing the team expenses before approving it and sending it to the finance department • Helping with the payroll process of the new employees and the current employees • Handling exits’ interviews and providing them with their documents in addition to HR letters • Providing training to the sales managers in different topics • Managing meetings with our distributors including Pharma overseas and Union company of Pharmaceutical and other ones • Meeting with the KOLs, handling them through advisory meetings • Setting the company’s sales targets in every quarter based on the company’s stock • Taking part in launching “Baby Steps – Goat Milk” in the Egyptian market • Working with the Field Sales Managers on putting the sales plan and choosing the right customers through the sales cycle • Working with the board to set the company's goals and yearly revenue based the sales forecast • Comparing the actual sales to the forecasted sales to evaluate the company’s growth • Calculating the profit and loss of each area through comparing the Sales revenue and the expenses Field Employees spend
Business Development ManagerFull Time
NIG Nutritionals
May 2021 - Dec 2021 -7 months
Egypt , Cairo
- Job Details:• Setting goals plans for business and revenue growth • Researching, planning, and implementing and evaluating new target market initiatives • Evaluating the teams’ performance through the sales growth • Managing the Company cycle meeting’s agenda to achieve the meeting’s objectives • Helping the team to develop their skills and achieve their goals • Following up with the team daily to know their plans, expected visits and if they have any situations • Took part in the launching process of the “Baby Steps Goat Milk” Infant Formula through the marketing cycle.
Regional Office ManagerFull Time
MD Pharma Consulting Group
Oct 2020 - May 2021 -7 months
Egypt , Cairo
- Job Details:• Helped with Pharmacovigilance training and Capacity Building to the Egyptian Drug Authority. • Submitted the required documents to the Health and Population Ministry responsible department to register the company as a CRO • Took part in the negotiation process of many bidding that MD Pharma Consulting Group participated in with different organizations including the Health and Population Ministry and Egyptian Drug Authority • Participated in putting strategies and action plans for the company • Created all the needed SOPs for the company • Handled many business meetings with some stakeholders to finalize some deals • Participated in organizing a Health Economics and Outcome Research Course to the Egyptian Health and Population Ministry • Took part in launching a Health Economics and Outcome Research Webinar to the Medical professions at U.A.E. • Reported a periodic performance review to the company’s CEO and Founder • Managed the administrative tasks and dealt with the governmental regulations
Customer Service AgentFull Time
Vodafone UK
Oct 2019 - Mar 2020 -5 months
Egypt , Cairo
- Job Details:• Worked in the technical team to support any technical inquiries from Vodafone UK customers. • Listened to the customers' issues and determined a way to get their issues sorted. • Dealt with different technical applications to help customers with their issues. • Interacted with customers through phone calls to help them with their inquiries about products and services. • Handled angry customers and took an ownership to help them to get the resolution. • ِ Explained the issues to the customers in a simple way to help them understand where the issue is coming from, why it happened and when it will be sorted. • Helped customers with troubleshooting the network systems and to set up new devices. • Assisted customers with their complains and solved them with a good manner and communication skills.
Education
Bachelor's Degree in Chemistry - Biochemistry
Montana State UniversityJan 2015 - Jan 2019 - 4 yr
Achievements
• Completed a Coursera online Course “The Principles of Management” in 2023. • Fulfilled an Ingaz program for career counseling in 2019, Cairo, Egypt. • Harold Urey Award for Scholarly Excellence, 2017 from Montana State University. • Membership of Research Experiences for Undergraduates, 2017, Montana State University. • An American University certification for completion of the preparation year in 2015, Cairo, Egypt. • United States Agency for International Development (USAID) Egypt Higher Education Initiative (HEI) Scholarship Recipient, 2015 – 2019.
Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
Career development
Injaz Egypt·2019Hazard Communication and GHS - What Employees Need to Know
Montana State University·2018Biosafety/Biosecurity Biosafety for BSL1 and BSL2 Laboratories
Collaborative Institutional Training Initiative·2018Biosafety/Biosecurity Recombinant DNA Research
Collaborative Institutional Training Initiative·2018