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Karyn Adly

Human Resource Representative- MENA Region at Hexing Group

New Cairo, Cairo, Egypt

Work Experience

  • Human Resource Representative- MENA RegionFull Time

    Hexing Group

    Dec 2024 - Present -7 months

    • Job Details:As a Human Resources Representative in the MENA Region, I specialize in recruitment, employee relations, performance management, and training. I focus on attracting top talent, streamlining onboarding, ensuring labor compliance, and developing performance and training programs to enhance organizational success.

  • Instructional DesignerPart Time

    Lumofy

    Oct 2024 - Dec 2024 -2 months

    Bahrain

    • Regional learning associateFull Time

      Amazon

      Aug 2024 - Dec 2024 -4 months

      Egypt

        • Jumia

        • Senior delivery experience trainerFull Time

          Mar 2023 - Jan 2024 -10 months

          Egypt , Cairo

          • Delivery Experience TrainerFull Time

            Oct 2021 - Mar 2023 -1 yr, 5 months

            • Job Details:• Conducting trainings & designing material to all Jumia employees (collaborating to the business development needs analysis in Jumia trainers hub) • Conducting training for the new Couriers (Onboarding- Coaching sessions) • Conducting hub managers coaching to provide overview on the hub performance • Development & creation of new training material (applied centrally in all Jumia countries). • Managing delivery experience customer services team. • Management of project related to improvement of delivery experience (Delivery satisfaction- first attempt delivery) • Translation of central team training material English- Arabic & vice versa. • Performance management of couriers according to the stated KPIs • Coaching & following up with couriers facing challenges with their KPIs • Investigation in cases related to delivery satisfaction & Delivery associates’ behavior. • On ground performance management through hub visits & delivery runs • Accompanying central team during field research related to the business improvement & customers feedback

          Education

          • Technical Diploma in TOT

            ESLSCA Business School

            Jan 2022 - Jan 2022 - 0 Month

          • BBA in Business Administration

            Suez Canal University (SCU)

            Jan 2017 - Jan 2021 - 4 yr

          • High School - Thanaweya Amma

            Educational language complex school

            Jan 2017 

          Activities

          • Head of fundraising & public relations at Awareness service charity club in ismailia

            Volunteering

            Sep 2019 - Present -5 yrs, 10 months

          • Head of public relations & Fundraising at ASCC for help (awareness service charity club)

            Volunteering

            Dec 2019 - Sep 2020 -9 months

          • Marketer at Enactus ismailia

            Student Activity

            Oct 2018 - Apr 2019 -6 months

          • Head of design & innovation at United Nations model SCU

            Student Activity

            Jul 2018 - Feb 2019 -7 months

          Achievements

          Certified Trainer from ESLSCA University

          Skills

          • Training
          • Training Logistics
          • Talent Development
          • Instructional Design
          • Training Needs Analysis

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          • French

            Intermediate

          Training & Certifications

          • Articulate Storyline

            ITI·2024

          • LMS Management & Administration

            ITI·2024

          • CIB Acumen uprising talents

            Commercial international bank·2020

          • Summer program for undergraduates

            National bank of Egypt·2019
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