Karthikeyan Sathiyamurthy

Senior Process Expert - Operation and Pricing

• Job Details:Handled customer service operations for key clients in the US and Canada, acting as the primary entry point for the country/cluster organization for all offshored exports to destinations via Dubai. Managed customer service processes including booking creation, booking amendments, and vessel reconciliation. Managed end-to-end logistics operations for imports/exports, ensuring smooth flow and compliance with regulations. Addressed customer needs for booking changes, pricing, and shipment inquiries, updating the database daily. Coordinated the movement of goods and materials from suppliers to customers while ensuring cost efficiency and timely delivery. Improved efficiency in the supply chain by analyzing processes and implementing improvements to reduce costs and increase speed. Oversaw warehouse functions such as receiving, storage, and dispatch of goods while ensuring safety and organization. Managed transportation schedules, routes, and carriers to ensure timely and cost-effective delivery. Collaborated with suppliers to ensure timely procurement of goods and materials in alignment with production or sales needs. Ensured that customer orders are processed accurately and dispatched on time. Used data to track performance, identify trends, and create reports to improve logistics operations.