KM

Karoline Magdy

Program coordinator & Sales Team Leader at Imets Academy

Shubra, Cairo, Egypt

Work Experience

  • Program coordinator & Sales Team LeaderFull Time

    Imets Academy

    Jul 2023 - Present -2 yrs

    • Job Details:- Supervising activities that create first impressions of the clients . - Manage client requests, Inquiries and complaints promptly & Completely. -Monitor team performance. -

  • CEO Reporting & VIP Complains CoordinatorFull Time

    Te-Data

    Feb 2022 - Jun 2023 -1 yr, 4 months

    • Job Details:- Managing all VIP Complains,Solve all delayed ones of them . - Reporting all VIP Complains.

  • Delegation of complain teamFull Time

    TE-Data

    Feb 2021 - Jan 2022 -11 months

    • Job Details:- Reporting team performance. - Monitoring team - KPI . - Managing team shifts .

  • TrainerFull Time

    TE-Data

    Mar 2020 - Jan 2021 -10 months

    • Job Details:- Teach all new batches ( soft skills & Technical Information) . - Monitoring new agents - KPI.

    • Education

    • Bachelor's Degree in Engineering

      Faculty of Electronic Engineering

      Jan 2017 

    Skills

    • Microsoft Office
    • Sales

    Languages

    • English

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