Karma Mohamed Hosny

Community Management ExecutiveFull Time

• Job Details:• Applied and enforced Makadi Heights community rules & regulations and ensured service provision as specified is delivered to the agreed quality. • Leveraged data and insights gathered to recommend and influence process improvements. • Managed a comprehensive CRM database for organization-wide communication. • Organized community outreach programs, coordinated special events, and drafted communications that promoted our destination. • Attended relevant events and activities to represent the company and build strong relationships with key community members. • Collaborated with cross-functional project teams to provide tailor-made customer experience. • Oversaw project coordination processes and client results. • Optimized strategies based on compiled data on community needs, demographics, and socioeconomic conditions. • Implemented policies and procedures to minimize violations. • Managed and oversaw operations, scheduled maintenance, and improved commercial and residential properties and common areas. • Engaged community members through special events and one-on-one support. • Monitored properties to identify and resolve safety hazards, maintenance and repair needs, or landscaping issues. • Addressed and investigated resident complaints and implemented timely resolutions. • Identified and tracked relevant community KPIs. • Created and managed development plans and reported on results. • Devised and implemented community communications initiatives. • Developed strategies for building and maintaining programs that will have a positive impact on the community. • Built and maintained relationships with members, key individuals, and other organizations. • Handled sensitive or confidential information in accordance with company policies and regulations. • Communicated the new events calendar within Makadi Heights' management.

Social Media StrategistFreelance / Project

• Job Details:• Tracked customer engagement and feedback to optimize social media strategies. • Monitored and tracked followers on social media platforms to analyze growth. • Utilized SEO strategies and Google Analytics to enhance online content. • Drafted fresh website content regularly with high-performing keywords. • Measured impact and adjusted communication strategies to reach target audiences.

Community ManagerFull Time

• Job Details:• Set and implemented social media communication campaigns and marketing metrics to build and improve campaign strategies. • Oversaw social media asset design to be in line with brand identity. • Incorporated informative content, resulting in increased shares and followers. • Engaged daily with the online community using posts, stories, and tweets. • Preserved brand reputation in social media by reacting to negative feedback. • Cultivated a positive public image with community and media engagement. • Stayed up to date with digital technology trends to ensure a successful online presence. • Crafted and provided community feedback. • Advocated for the brand across social media communities on various platforms (e.g., Facebook, Twitter, Instagram, TikTok). • Stayed updated on industry trends and competitor activities to identify growth opportunities. • Contributed creative ideas for content development and campaigns to boost engagement and brand awareness. • Established a visible external presence on community social channels by delivering engaging topics on all digital platforms. • Monitored and moderated social discussions to identify common themes and ensure a healthy presence in line with MBC policies.