
Karin Stobbe
Hard working woman open for new professional challenge
Porto, PortugalWork Experience
Hostess/Tourist GuideFull Time
Dutch & German Travel Agencies
Mar 2008 - May 2015 -7 yrs, 2 months
Spain
- Job Details: Lead groups. About 55 pax (65+ years) for 15 days on a bus tour over 7 Canary Islands. Give (historical) information & advice about the sites & area. Resolve any problems with itineraries, service, or accommodations. Verify amounts and quality of equipment prior to expeditions or tours. Attend to special needs of tour participants. Sales of e.g. excursions, car rentals etc. Evaluate services received on the tour, and report findings to tour organizers. Responsible for all administration. PR for the tour operator in hotels. Coordinate with other professionals, such as hotel directors, restaurant owners, excursion operators etc.
Education
Diploma in Management
ISBWJan 1998
Achievements
Highest KPIs from staff since the beginning as TL in Bulgaria. Expat Expert for HR in Porto. Mentor deaf children groups.
Skills
- Communication
- Customer Service
- Team work
- Multi tasking
- Technical Support
- Team leading
- supervising
- Time Management
- Problem Solving
- Adaptability
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Languages
English
FluentDutch
FluentGerman
AdvancedSpanish
Intermediate
Training & Certifications
Mindful Leadership
Udemy·2018Diploma in Customer Service
Alison Academy·2017ITIL Foundation
Exin·2005Management Hospitals & Institutions & Management of Healthcare Organizations
ISBW·1998