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Karin Stobbe

Hard working woman open for new professional challenge

Porto, Portugal

Work Experience

  • Customer Support Back OfficeFull Time

    Linde

    Jan 2019 - Dec 2019 -11 months

    Portugal , Porto

    • Technical SupportFull Time

      Zebra

      Jul 2018 - Dec 2018 -5 months

      Czech Republic , Brno

      • Team Lead/TrainerFull Time

        Besedo/Euroccor

        Jan 2017 - Jul 2018 -1 yr, 6 months

        Bulgaria , Sofia

        • Hostess/Tourist GuideFull Time

          Dutch & German Travel Agencies

          Mar 2008 - May 2015 -7 yrs, 2 months

          Spain

          • Job Details: Lead groups. About 55 pax (65+ years) for 15 days on a bus tour over 7 Canary Islands.  Give (historical) information & advice about the sites & area.  Resolve any problems with itineraries, service, or accommodations.  Verify amounts and quality of equipment prior to expeditions or tours. Attend to special needs of tour participants.  Sales of e.g. excursions, car rentals etc.  Evaluate services received on the tour, and report findings to tour organizers. Responsible for all administration.  PR for the tour operator in hotels.  Coordinate with other professionals, such as hotel directors, restaurant owners, excursion operators etc.
        • Education

          • Diploma in Management

            ISBW

            Jan 1998 

          Achievements

          Highest KPIs from staff since the beginning as TL in Bulgaria. Expat Expert for HR in Porto. Mentor deaf children groups.

          Skills

          • Communication
          • Customer Service
          • Team work
          • Multi tasking
          • Technical Support
          • Team leading
          • supervising
          • Time Management
          • Problem Solving
          • Adaptability
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          Languages

          • English

            Fluent
          • Dutch

            Fluent
          • German

            Advanced
          • Spanish

            Intermediate

          Training & Certifications

          • Mindful Leadership

            Udemy·2018
          • Diploma in Customer Service

            Alison Academy·2017
          • ITIL Foundation

            Exin·2005
          • Management Hospitals & Institutions & Management of Healthcare Organizations

            ISBW·1998
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