
Karim Samy Ezzat
Call center officer at CIB
Haram, Giza, EgyptWork Experience
Call center officer Full Time
CIB
Nov 2015 - Present -9 yrs, 7 months
Egypt
- Job Details:1. Obtains client information by answering telephone calls; verifying information. 2. Determines eligibility by comparing client information to requirements. 3. Establishes policies by entering client information. 4. Informs clients by explaining procedures; answering questions; providing information. 5. Maintains communication equipment by reporting problems. 6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. 7. Accomplishes sales and organization mission by completing related results as needed.
Call center officer Full Time
Citibank Egypt N.A
Oct 2014 - Nov 2015 -1 yr, 1 month
Egypt
- Job Details:1. Obtains client information by answering telephone calls; verifying information. 2. Determines eligibility by comparing client information to requirements. 3. Establishes policies by entering client information. 4. Informs clients by explaining procedures; answering questions; providing information. 5. Maintains communication equipment by reporting problems. 6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. 7. Accomplishes sales and organization mission by completing related results as needed.
Exective engineerFull Time
JONES FOR CONTRACTING, FIXTURES AND TRADE CO.
Jun 2011 - Oct 2014 -3 yrs, 4 months
Egypt , Giza
- Job Details:1. Interacting with the management, and production staff for discussing the specifications and procedures of the ongoing project. 2. Responsible for all project work in front of the administration providing the most accurate details. 3. Being the first point of contact for all assistant engineers. 4. Generally supervises the work of assistant engineers and guides them whenever necessary. 5. Look at all the details about the project and interact with the clients informing them about the project status. 6. Manage time and responsible for timely delivery of projects. 7. Maintain detail reports of all the tasks while completing the project. 8. Proper attention to each and every process of project. 9. Manage budgets for the project, thus making it cost effective.
Assistant engineerFull Time
JONES FOR CONTRACTING, FIXTURES AND TRADE CO.
Jan 2011 - Jun 2011 -5 months
Egypt , Giza
- Job Details:Listen carefully to the executive engineer instructions and work to be completed and received in the time wanted
Education
BSc in engineering
Modern Sciences and Arts University (MSA)Jan 2004 - Jan 2010 - 6 yr
High School - Thanaweya Amma
Narmer Language SchoolJan 2003
Skills
- Microsoft Windows
- Internet
- Free Drawing
- Electrical Engineering
- Project Management
- Adobe Photoshop
- Mac OS
- Android
- Business planing
- AutoCAD
View More
Languages
Arabic
FluentEnglish
FluentFrench
IntermediateItalian
Beginner