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Karim Samy Ezzat

Call center officer at CIB

Haram, Giza, Egypt

Work Experience

  • Call center officer Full Time

    CIB

    Nov 2015 - Present -9 yrs, 7 months

    Egypt

    • Job Details:1. Obtains client information by answering telephone calls; verifying information. 2. Determines eligibility by comparing client information to requirements. 3. Establishes policies by entering client information. 4. Informs clients by explaining procedures; answering questions; providing information. 5. Maintains communication equipment by reporting problems. 6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. 7. Accomplishes sales and organization mission by completing related results as needed.
  • Call center officer Full Time

    Citibank Egypt N.A

    Oct 2014 - Nov 2015 -1 yr, 1 month

    Egypt

    • Job Details:1. Obtains client information by answering telephone calls; verifying information. 2. Determines eligibility by comparing client information to requirements. 3. Establishes policies by entering client information. 4. Informs clients by explaining procedures; answering questions; providing information. 5. Maintains communication equipment by reporting problems. 6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. 7. Accomplishes sales and organization mission by completing related results as needed.
  • Exective engineerFull Time

    JONES FOR CONTRACTING, FIXTURES AND TRADE CO.

    Jun 2011 - Oct 2014 -3 yrs, 4 months

    Egypt , Giza

    • Job Details:1. Interacting with the management, and production staff for discussing the specifications and procedures of the ongoing project. 2. Responsible for all project work in front of the administration providing the most accurate details. 3. Being the first point of contact for all assistant engineers. 4. Generally supervises the work of assistant engineers and guides them whenever necessary. 5. Look at all the details about the project and interact with the clients informing them about the project status. 6. Manage time and responsible for timely delivery of projects. 7. Maintain detail reports of all the tasks while completing the project. 8. Proper attention to each and every process of project. 9. Manage budgets for the project, thus making it cost effective.
  • Assistant engineerFull Time

    JONES FOR CONTRACTING, FIXTURES AND TRADE CO.

    Jan 2011 - Jun 2011 -5 months

    Egypt , Giza

    • Job Details:Listen carefully to the executive engineer instructions and work to be completed and received in the time wanted
  • Education

    • BSc in engineering

      Modern Sciences and Arts University (MSA)

      Jan 2004 - Jan 2010 - 6 yr

    • High School - Thanaweya Amma

      Narmer Language School

      Jan 2003 

    Skills

    • Microsoft Windows
    • Internet
    • Free Drawing
    • Electrical Engineering
    • Project Management
    • Adobe Photoshop
    • Mac OS
    • Android
    • Business planing
    • AutoCAD
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    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate
    • Italian

      Beginner
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