Karim El Bahey
Customer Experience Designer | Commercial Strategist | Influential Leader
New Cairo, Cairo, EgyptWork Experience
Chief Operating OfficerFull Time
Nouvel Age Clinics
Jan 2024 - Present -1 yr, 5 months
Egypt , Cairo
- Job Details:The right-hand person to the CEO in managing key strategic business functions including sales, marketing, customer experience and operations through driving all revenue centers, translating growth strategies into actionable steps, and streamlining processes. Moreover, collaborating closely with other executives to boost revenue, optimize productivity, manage resources, and enhance overall organizational performance.
Commercial Operations DirectorFull Time
Alfa Medical Group (AMG)
May 2021 - Dec 2023 -2 yrs, 7 months
Egypt , Cairo
- Job Details:Responsible for overseeing the commercial operations, driving business growth, optimizing operational efficiency, ensuring effective execution of commercial strategies; through collaboration with various departments to align business objectives and maximize revenue generation.
Customer Experience ConsultantPart Time
Alfa Medical Group (AMG)
May 2020 - Apr 2021 -11 months
Egypt , Cairo
- Job Details:Supported AMG in improving overall customer experience through assessing and analyzing current customer experience strategies and processes, identify areas for improvement, and provide recommendations and guidance to enhance the overall customer experience, moreover developing, leading, and executing customer focused strategics.
Commercial Customer Experience ManagerFull Time
Etisalat Misr
Mar 2018 - Apr 2021 -3 yrs, 1 month
Egypt , Cairo
- Job Details:Responsible for driving customer-centric strategies and ensuring that the organization delivers a positive and differentiated experience that exceeds customer expectations.
Education
Technical Diploma in Marketing
American University in Cairo (AUC)Jan 2019 - Jan 2020 - 1 Year
Bachelor's Degree in Law
Cairo University (CU)Jan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
El Hamdia El Shazlia Language SchoolJan 2000
Achievements
Business Achievements: The best employee in all aspects across sales department July 2012 The best employee in all aspects across sales department September 2013 The top Flagship Retail Sales Manager in Q2,Q3 & Q4 2016 in raw in term of Sales, revenue , quality, KPIs & customer experience. Certified training courses: attended around 10 training courses in the last 8 years with my current company tackling Sales skills & techniques, leadership, customer experience, project management & problem solving. Most of these training courses were held by the best training institutes in Egypt like ( Marqa, Dr.Ahmed El Awar & TTM associates. Sports achievements: I played basketball for the biggest club in Egypt ( Ahly Club) for around 10 years winning a lot of trophies. School achivemns : I have been awarded in four competitions as the best hand writing student across the whole school after strong competition with students in elder grade
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Analytics
Merca·2017Super Master 2 years training certificate
Learning Brain| ·2017Customer intamicy
TTM·2016Project Management
Etisalat·2014Sales etiquettes & techniques
Etisalat ·2012Leadership
Etisalat ·2011Upper intermediate business English course
British Council ·2010