Karim Emad Beshara

PreSales Team LeaderFull Time

• Job Details:• Managing, Monitoring and overseeing all presales activates across all key projects. • Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager. • Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm. • Specialized in designing different light current systems (CCTV, Access control, finger print, parking system) through combining technical knowledge with sales skills to get best solutions for the client using several systems as “Lenel OnGuard, Genetec & Milestone “ • Preparing the technical/commercial proposals for customers as well as maintaining all documentation of such proposals and related contracts with accurate pricing and configurations. • Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support. • Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements • Audit the required technical & financial offers & tenders. • Secures from customer technical staff commitments needed to ensure a deal's Technical close." • Provides coaching and professional development to team member sales associates in order to Enhance their product knowledge, technical acumen, and technical sales skills. • Monitor’s customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. • Determines customers' needs and desires by specifying the research needed to obtain market information. • Assesses market competition by comparing the company's product to competitors' products. Obtains product market share by working with sales director to develop product sales strategies. • Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests. • Facilitates inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.

Internal Inquiry Team LeaderFull Time

• Job Details:team leader for the internal inquiry team which support the technical inquiries regarding mobile internet & ADSL services for Vodafone employees with following duties:- • Plan meetings and work schedules. • Clarify goals and tasks, and gather ideas for improvement. • Appraise performance and counsel team members. • Recommend new assignments & settle the KPIs for the team. • Recruit, train, and develop team members. • Encourage high performance and teamwork. • Inform team members about organizational goals and expectations. • Inform higher levels of work unit needs and accomplishments. • Coordinate with others teams and support the rest of the organization

CC Business Solutions Support Senior Rep ( Cloud Services )Full Time

• Job Details:• Own all customer inquiries regarding web hosting & Cloud computing services ( Virtual Machine, Exchange, SharePoint, webhosting, Microsoft Office 365 ) as 1st Line support and other business solutions till closure and post resolution call to ensure customer satisfaction and close case. • Participate in the testing & launching for the new Vodafone services ( Vodafone Cloud services ) • Conduct outbound calls for problems received from customers through any touch point (retail, call centers & corporate sales) or received through business solutions mailbox to ensure solving the customer problem according to the SL. • Ensure that any further analysis to the customer problem is conducted including searching the supplier related internet site are done according to SL. • Provides relevant and accurate information (Services, Products & Policies). • Escalate all technical inquiries to the specified 2nd line department through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable. • Conduct the necessary orientation sessions to all Customer Care staff regarding newly launched products. • Attending different UATs to ensure that any new business solution or product is compatible with systems and internal processes. • Handle new complicated services and business solutions currently in the market. • Contact related vendors & liaise with them reported problems. • Monitor SLA time frames and report them till closure • Meeting/exceeding department KPIs consistently & innovatively. • Provide customer with appropriate options/right suggestion. • To maintain average of the supervisor observations and the QA observations according to KPIs. • Take ownership of escalated service requests through problem resolution for the benefit of Vodafone’s customers. • Acting on VOC with Full process to have it on production. • Handle customer inquiries through Web Chat on Vodafone formal site.