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Karima Mokhtar Mahmoud

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Faisal, Giza, Egypt

Work Experience

  • Senior Client Care RepresentativeFull Time

    Goodsmart

    Dec 2021 - Present -3 yrs, 7 months

    Egypt , Giza

    • Job Details:Make the team schedule and keep it updated. Make daily and monthly reports on the team’s performance and send them to the team leader. Finalizing the KPIs of the team each month. Cooperate with other departments to help in improving the way of retaining our clients. Handling the most complicated cases, besides doing most of the junior tasks due to some shortage.

  • Customer Service RepresentativeFull Time

    Digital works

    Apr 2019 - Dec 2019 -8 months

    Egypt , Cairo

    • Telesales representative Full Time

      Ecco contact center

      Feb 2018 - May 2018 -3 months

      Egypt , Giza

      • Telesales Full Time

        Contact

        May 2017 - Dec 2017 -7 months

        Egypt

          • Education

          • Karima Mokhtar in English culture and literature

            Cairo University (CU)

            Jan 2016 - Jan 2020 - 4 yr

          • High School - Thanaweya Amma

            ElOrman Experimental Language School

            Jan 2015 

          Achievements

          Iam an ex basketball player and swimmer. Iam a YouTuber making an easy food recipes. I have my own small business of a handmade craft.

          Skills

          • Computer Skills
          • Microsoft Office
          • Computer-Aided Translation
          • Translation
          • English Literature
          • Customer Service
          • Event Planning

          Languages

          • English

            Fluent

          • Arabic

            Fluent

          • Spanish

            Intermediate

          Training & Certifications

          • Customer service agent

            Egypt Air duty free·2018

          • Eng. Conv.

            Brlitz·2016
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