Karim Youssef

Learning & Development Manager | Certified Trainer | Freelance Consultant

Cairo, Egypt
  • Communication
  • Customer Experience
  • Microsoft Office
  • Business Planning
  • Operations

Work Experience

Learning & Development ManagerFull Time

Madkour EPC

September 2018 - October 2019 • 1 yr, 1 month

Corporate Trainer | HR & OD ConsultantFull Time

Independent Freelancer

January 2018 - Present • 6 yrs, 3 months

Business Development ManagerFull Time

i-Supply

January 2018 - September 2018 • 8 months

Learning and Development LeadFull Time

Vodafone UK

May 2016 - September 2018 • 2 yrs, 4 months

Education

  • Bachelor's Degree in Law

    Ain Shams University (ASU)Jan 2002 to Jan 2006 · 4 Years
  • High School - Thanaweya Amma

    Sheraton Heliopolis american school Jan 2002

Achievements

• Built and established L&D function, created internal policies, procedures, structures, roadmaps, SLAs, and overall strategies. • Directly and remotely managed trainers, instructors, facilitators, and coordinators with high quality and alignment with organizational goals. • Designed 100+ training topics materials and study curriculum including; presentations, activities, guides, media (visual & audible) hand-outs, desk-drops, assessments and assignments. • Delivered 5000+ hours of classroom and virtual training sessions to 1000+ trainees, talents, leaders, and managers from different cultures, nationalities, fields, and hierarchical portfolios in English and Arabic. • Created multiple initiatives that aimed to bring real solutions to critical business needs, improve people's and customers' experiences. • Introduced and designed training libraries, newsletters, magazines, and several employee engagement programs and rewards.

Skills

Tools and Fields of Expertise

  • Communication
  • Customer Experience
  • Microsoft Office
  • Business Planning
  • Operations
  • MS Office
  • Customer Care
  • Training
  • TNA
  • Instructional Design
  • Train-the-Trainer
  • Presentation Skills
  • Emotional intelligence
  • Coaching Techniques
  • operation management
  • Performance Management
  • Six Sigma

Languages

  • English

    Fluent
  • Arabic

    Fluent
  • French

    Advanced

Training & Certifications

  • Professional Certified Trainer

    AUC·2018
  • Decision Making & Conflict Management

    Vodafone UK·2017
  • Customer Experience Excellence (CXX) for front liners & team managers

    Vodafone UK·2016
  • Train The Trainer

    Vodafone UK ·2013
  • Business Etiquette & E-mail writing

    Etisalat·2010
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