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Karim Youssef

Learning & Development Manager | Certified Trainer | Freelance Consultant

Cairo, Egypt

Work Experience

  • Learning & Development ManagerFull Time

    Madkour EPC

    Sep 2018 - Oct 2019 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:• Create and execute learning strategies and programs. • Evaluate individual and organizational development needs. • Plan and maintain annual training calendar and all related activities. • Implement various learning methodologies (e.g. coaching, job-shadowing, online training, On-Job Training) • Design and deliver e-learning courses, workshops and other trainings. • Assess the success of development plans and help employees make the most of learning opportunities • Help managers develop their team members through career pathing • Prepare, manage and track training budgets for departments and organization. • Hire and oversee training and L&D Specialists.
  • Corporate Trainer | HR & OD ConsultantFull Time

    Independent Freelancer

    Jan 2018 - Present -7 yrs, 6 months

    • Job Details: Analyze and identify corporate challenges, training needs, and performance gaps.  Propose and present training, non-training solutions, and their ROI.  Assess and evaluate reactions, learning, performance, and impact on business.  Build, revamp, and restructure internal departments and functions, policies and procedures, succession plans, assessment centers, and training academies.  Implement the latest adult learning methodologies to design, develop, and deliver:  Instructor-led training  Simulators  Game-based training (Gamification)  Coaching/mentoring  On-the-job training  Roleplaying & Case studies  Synchronous and Asynchronous e-learning courses Sectors:  Customer Service and Call Centers  Training and Coaching  Business Consulting  Recruitment and HR  Business Development and Sales  Marketing and PR  Constructions and Engineering  Real Estate  Hospitality and Tourism  Insurance  Retail and FMCG  B2B and NGOs
  • Business Development ManagerFull Time

    i-Supply

    Jan 2018 - Sep 2018 -8 months

    • Job Details:• Develop growth strategies focused both on financial gain and customer satisfaction. • Research and identify new business opportunities including new markets, growth areas, trends, customers, partnerships, products, and services. • Detail, design, and implement marketing strategies, plans, and campaigns. • Provide trustworthy feedback and after-sales support. • Foster and develop long-term relationships with new and existing customers.
  • Learning and Development LeadFull Time

    Vodafone UK

    May 2016 - Sep 2018 -2 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Design, develop and deliver:  Train the Trainer courses.  Leadership and performance management training programs. • Evaluate and coach trainers and learning specialists on their performance and provide instant feedback to meet the targeted quality of trainings. • Evaluate training programs effectiveness and performance progress. • Collaborate with departmental leaders and management to ensure that employees constantly get the necessary hands-on training. • Hold exit interviews aiming to reduce turnover rates and attrition during probation period.
  • Education

    • Bachelor's Degree in Law

      Ain Shams University (ASU)

      Jan 2002 - Jan 2006 - 4 yr

    • High School - Thanaweya Amma

      Sheraton Heliopolis american school

      Jan 2002 

    Achievements

    • Built and established L&D function, created internal policies, procedures, structures, roadmaps, SLAs, and overall strategies. • Directly and remotely managed trainers, instructors, facilitators, and coordinators with high quality and alignment with organizational goals. • Designed 100+ training topics materials and study curriculum including; presentations, activities, guides, media (visual & audible) hand-outs, desk-drops, assessments and assignments. • Delivered 5000+ hours of classroom and virtual training sessions to 1000+ trainees, talents, leaders, and managers from different cultures, nationalities, fields, and hierarchical portfolios in English and Arabic. • Created multiple initiatives that aimed to bring real solutions to critical business needs, improve people's and customers' experiences. • Introduced and designed training libraries, newsletters, magazines, and several employee engagement programs and rewards.

    Skills

    • Communication
    • Customer Experience
    • Microsoft Office
    • Business Planning
    • Operations
    • MS Office
    • Customer Care
    • Training
    • TNA
    • Instructional Design
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    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Advanced

    Training & Certifications

    • Professional Certified Trainer

      AUC·2018
    • Decision Making & Conflict Management

      Vodafone UK·2017
    • Customer Experience Excellence (CXX) for front liners & team managers

      Vodafone UK·2016
    • Train The Trainer

      Vodafone UK ·2013
    • Business Etiquette & E-mail writing

      Etisalat·2010
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