
Karim Youssef
Learning & Development Manager | Certified Trainer | Freelance Consultant
Cairo, EgyptWork Experience
Learning & Development ManagerFull Time
- Job Details:• Create and execute learning strategies and programs. • Evaluate individual and organizational development needs. • Plan and maintain annual training calendar and all related activities. • Implement various learning methodologies (e.g. coaching, job-shadowing, online training, On-Job Training) • Design and deliver e-learning courses, workshops and other trainings. • Assess the success of development plans and help employees make the most of learning opportunities • Help managers develop their team members through career pathing • Prepare, manage and track training budgets for departments and organization. • Hire and oversee training and L&D Specialists.
Corporate Trainer | HR & OD ConsultantFull Time
Independent Freelancer
Jan 2018 - Present -7 yrs, 6 months
- Job Details: Analyze and identify corporate challenges, training needs, and performance gaps. Propose and present training, non-training solutions, and their ROI. Assess and evaluate reactions, learning, performance, and impact on business. Build, revamp, and restructure internal departments and functions, policies and procedures, succession plans, assessment centers, and training academies. Implement the latest adult learning methodologies to design, develop, and deliver: Instructor-led training Simulators Game-based training (Gamification) Coaching/mentoring On-the-job training Roleplaying & Case studies Synchronous and Asynchronous e-learning courses Sectors: Customer Service and Call Centers Training and Coaching Business Consulting Recruitment and HR Business Development and Sales Marketing and PR Constructions and Engineering Real Estate Hospitality and Tourism Insurance Retail and FMCG B2B and NGOs
Business Development ManagerFull Time
i-Supply
Jan 2018 - Sep 2018 -8 months
- Job Details:• Develop growth strategies focused both on financial gain and customer satisfaction. • Research and identify new business opportunities including new markets, growth areas, trends, customers, partnerships, products, and services. • Detail, design, and implement marketing strategies, plans, and campaigns. • Provide trustworthy feedback and after-sales support. • Foster and develop long-term relationships with new and existing customers.
Learning and Development LeadFull Time
Vodafone UK
May 2016 - Sep 2018 -2 yrs, 4 months
Egypt , Cairo
- Job Details:• Design, develop and deliver: Train the Trainer courses. Leadership and performance management training programs. • Evaluate and coach trainers and learning specialists on their performance and provide instant feedback to meet the targeted quality of trainings. • Evaluate training programs effectiveness and performance progress. • Collaborate with departmental leaders and management to ensure that employees constantly get the necessary hands-on training. • Hold exit interviews aiming to reduce turnover rates and attrition during probation period.
Education
Bachelor's Degree in Law
Ain Shams University (ASU)Jan 2002 - Jan 2006 - 4 yr
High School - Thanaweya Amma
Sheraton Heliopolis american schoolJan 2002
Achievements
• Built and established L&D function, created internal policies, procedures, structures, roadmaps, SLAs, and overall strategies. • Directly and remotely managed trainers, instructors, facilitators, and coordinators with high quality and alignment with organizational goals. • Designed 100+ training topics materials and study curriculum including; presentations, activities, guides, media (visual & audible) hand-outs, desk-drops, assessments and assignments. • Delivered 5000+ hours of classroom and virtual training sessions to 1000+ trainees, talents, leaders, and managers from different cultures, nationalities, fields, and hierarchical portfolios in English and Arabic. • Created multiple initiatives that aimed to bring real solutions to critical business needs, improve people's and customers' experiences. • Introduced and designed training libraries, newsletters, magazines, and several employee engagement programs and rewards.
Skills
- Communication
- Customer Experience
- Microsoft Office
- Business Planning
- Operations
- MS Office
- Customer Care
- Training
- TNA
- Instructional Design
Languages
English
FluentArabic
FluentFrench
Advanced
Training & Certifications
Professional Certified Trainer
AUC·2018Decision Making & Conflict Management
Vodafone UK·2017Customer Experience Excellence (CXX) for front liners & team managers
Vodafone UK·2016Train The Trainer
Vodafone UK ·2013Business Etiquette & E-mail writing
Etisalat·2010