Karim Youssef
Learning & Development Manager | Certified Trainer | Freelance Consultant
Cairo, Egypt- Communication
- Customer Experience
- Microsoft Office
- Business Planning
- Operations
Work Experience
Corporate Trainer | HR & OD ConsultantFull Time
Independent Freelancer
January 2018 - Present • 6 yrs, 3 months
Education
- Ain Shams University (ASU)Jan 2002 to Jan 2006 · 4 Years
Bachelor's Degree in Law
- Sheraton Heliopolis american school Jan 2002
High School - Thanaweya Amma
Achievements
• Built and established L&D function, created internal policies, procedures, structures, roadmaps, SLAs, and overall strategies. • Directly and remotely managed trainers, instructors, facilitators, and coordinators with high quality and alignment with organizational goals. • Designed 100+ training topics materials and study curriculum including; presentations, activities, guides, media (visual & audible) hand-outs, desk-drops, assessments and assignments. • Delivered 5000+ hours of classroom and virtual training sessions to 1000+ trainees, talents, leaders, and managers from different cultures, nationalities, fields, and hierarchical portfolios in English and Arabic. • Created multiple initiatives that aimed to bring real solutions to critical business needs, improve people's and customers' experiences. • Introduced and designed training libraries, newsletters, magazines, and several employee engagement programs and rewards.
Skills
Tools and Fields of Expertise
- Communication
- Customer Experience
- Microsoft Office
- Business Planning
- Operations
- MS Office
- Customer Care
- Training
- TNA
- Instructional Design
- Train-the-Trainer
- Presentation Skills
- Emotional intelligence
- Coaching Techniques
- operation management
- Performance Management
- Six Sigma
Languages
English
FluentArabic
FluentFrench
Advanced
Training & Certifications
Professional Certified Trainer
AUC·2018Decision Making & Conflict Management
Vodafone UK·2017Customer Experience Excellence (CXX) for front liners & team managers
Vodafone UK·2016Train The Trainer
Vodafone UK ·2013Business Etiquette & E-mail writing
Etisalat·2010