Karim Saleh Younes
Manager
Faisal, Giza, EgyptWork Experience
Call Center Manager and Lead ManagementFull Time
Horizon Developments
Feb 2023 - Present -2 yrs, 4 months
Telesales Call Center ManagerFull Time
Housing and development for real estate
Aug 2021 - Feb 2023 -1 yr, 6 months
Education
Bachelor's Degree in Guidance department
Helwan UniversityJan 2006 - Jan 2009 - 3 yr
High School - Thanaweya Amma
Al OrmanJan 2005
Activities
IT at Fifa World Cup 2009
Volunteering
Jul 2009 - Sep 2009 -2 months
Achievements
Best employee of the year - Xceed Contact Center 2 times (2012 and 2014). Certified as Trainer - Xceed Contact Center (Classification: A). Certified as Trainer - Du International Company (Classification: A). Long calls Auditor task owner. Coaching Team Leader task owner. Outbound Auditor task owner.
Skills
- Telecommunication
- Call Center
- English
- Leadership
- Leadership skills
- Customer Support
- Computer Skills
- Presentation Skills
- Communication
- Telesales
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Languages
Arabic
FluentEnglish
AdvancedFrench
BeginnerJapanese
Beginner
Training & Certifications
Best employee of the year
Xceed Contact Center·2014Train The Team Leader
Xceed Contact Center ·2013Middle management training
Xceed Contact Center·2013Train The Trainer
Xceed Contact Center ·2012Best employee of the year
Xceed Contact Center·2012Soft Skills
Xceed Contact Center ·2011