karim yehia hussein

Sales and Marketing ManagerFull Time

• Job Details:Offering possibilities for gaining sales by generating Quality leads in service sector, industrial and food & beverage sectors Maintaining loyal customers through a professional high level of standard business relationship as a part of account management and customer support Setting the target forecasting with CEO. Managing customer support and technical support teams in order to meet the clients’ needs and requirements Updating and supervising CRM activities on whole sales department; E-marketing development such as website and social media applications Training staff and developing internal process to reach maximum work force efficiency Developing marketing materials for improving the quality of marketing the company’s services Providing customer needs analysis, gap analysis, risk management report and complete business assessment in order to target customers’ needs, suggesting solution on report basis Process owner of the change management plan. Identifying the customers revenue forecast to achieve a successful business relationship based on customers’ actual gain of revenue and sales

Sales and Marketing ManagerFull Time

• Job Details:Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Initiates and coordinates development of action plans to penetrate new markets. Assists in the development and implementation of marketing plans as needed. Manages all operating costs related to Sales & Marketing departments. Achieves the sales budget and gross margin goals set by the executive’s board. Insure that sales forecasts are adapted to the sales in order to achieve the targets. Resolve customer complaints regarding sales and services. Prepares action plans by individuals for effective search for sales leads and prospects. Provides timely operation performance feedback to senior management. Process owner of the change management plan. Training staff and developing internal process to reach maximum work force efficiency

Communication Senior Specialist Full Time

• Job Details:Ensures effective management of new commercial projects workflow in collaboration with all concerned departments Takes a major part in product design throughout the commercial projects different stages Acts as a Stakeholder for all Customer Experience and Customer Care business requirements in commercial projects as well as commercial operations. Identifies the expected project customer experience and Customer Care risks out of the product description, and propose alternative. Ensures the requirements of the different concerned departments are fulfilled within official launch communication mails.  Ensures effective implementation of company strategies, rules, values and culture in all customer support areas. Organizes all internal events, external events, recognition and award programs, “Employee satisfaction surveys” and focus groups. Communicates the product official launch to customer touch points via all channels Ensures effective management of information through Knowledge Base within customer care and Retail. Manages Etisalat IVR platform.