Karim Medhat Gamal

Customer Relations RepresentativeFull Time

• Job Details:Providing help and advice to customers using your organization’s products or services  Communicating courteously with customers by telephone, email, letter and face to face  Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants  Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill  Issuing refunds or compensation to customers  Keeping accurate records of discussions or correspondence with customers  Analyzing statistics or other data to determine the level of customer service your organization is providing  Producing written information for customers, often involving use of computer packages/software  Writing reports analyzing the customer service that your organization provides  Developing feedback or complaints procedures for customers to use  Developing customer service procedures, policies and standards for your organization or department  Meeting with other managers to discuss possible improvements to customer service  Being involved in staff recruitment and appraisals  Training staff to deliver a high standard of customer service  Leading or supervising a team of customer service staff  Learning about your organization’s products or services and keeping up to date with changes  Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses

Recruitment Specialist (Loan)Full Time

Customer Service Representative Full Time

• Job Details:- Providing help and advice to customers using your organization’s products or services - Communicating courteously with customers by telephone, email, letter and face to face - Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants - Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill - Issuing refunds or compensation to customers - Keeping accurate records of discussions or correspondence with customers - Analyzing statistics or other data to determine the level of customer service your organization is providing - Producing written information for customers, often involving use of computer packages/software - Writing reports analyzing the customer service that your organization provides - Developing feedback or complaints procedures for customers to use - Developing customer service procedures, policies and standards for your organization or department - Meeting with other managers to discuss possible improvements to customer service - Being involved in staff recruitment and appraisals - Training staff to deliver a high standard of customer service - Leading or supervising a team of customer service staff - Learning about your organization’s products or services and keeping up to date with changes - Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses