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Karim Mohamed Ibrahim

Inside Sales and Marketing at Microsoft

Sidi Gaber, Alexandria, Egypt

Work Experience

  • Inside Sales and MarketingFull Time

    Microsoft

    Oct 2015 - Present -9 yrs, 8 months

    Egypt , Cairo

    • Job Details:Strategic inside sales resource working with SMBs and online applications assistance. Marketing Microsoft Business Solutions and Client Relation Management Online application. Managing a network spreading throughout Africa ( specially South Africa, and North African Countries), East Mediterranean, Gulf Countries, and Central Asia.
  • CounselorFull Time

    IDP Education

    Jul 2015 - Oct 2015 -3 months

    Egypt , Alexandria

    • Job Details:Counseling students wishing to pursue higher education in North America, Europe, and Australia. Provide Assistance in choosing Universities, Visa application, Accommodation reservation and Pre-departure sessions. Managing relations between Prospects and Universities throughout the process of admission. Providing presentations, Counseling sessions, and information to Schools and Education Centers regarding the services provided by the institution. Tracking Universities performance and updates to maintain an up-to-date list of the top universities.
  • Marketing/Sales AdvisorFull Time

    Capimark for Marketing Services

    Apr 2014 - Jul 2015 -1 yr, 3 months

    Egypt , Alexandria

    • Job Details:o Interviews customers to determine financial status and objectives, discusses financial options and develops financial investment plans. o Recommends and arranges insurance cover for clients. o Advises on investment types, sources of funds and the distribution of earnings. o Keeps detailed knowledge about the company products, economy and financial markets up-to-date. o Uses all available sources and tools in order to find prospects, and tries to manage them in a perfect way to establish a reasonable network of clients’ social network. o Providing services to existing accounts, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets. o Handles customer complaints and resolves problems. o Focuses on customer satisfaction by providing excellent level of service.
  • Sr. Support and EscalationsFull Time

    Sutherland Global Services

    Jun 2011 - Apr 2014 -2 yrs, 10 months

    Egypt , Alexandria

    • Job Details:o Handling clients' escalations, service assurance and providing support for Front Line Representatives. o Preparing weekly work schedules for the representatives as well as the Month to Date Reports with all the updates, results and stats for the entire account's performance. o Working alongside international companies such as Lenovo, AT&T, Bell Canada, Sears and Schlumberger. o Supervising Training and Nesting teams and providing on-the-job training as well as Analysis and Action Plans to improve the account's performance. o Manage Quality calibration sessions to ensure internal and external quality measures are followed and maintained.
  • Education

    • BSc in Accounting

      Alexandria University (ALEXU)

      Jan 2006 - Jan 2010 - 4 yr

    • High School - Thanaweya Amma

      Saint Vincent de paul

      Jan 2006 

    Skills

    • Marketing
    • Customer Service
    • Microsoft Office
    • Sales

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Fluent
    • German

      Intermediate

    Training & Certifications

    • Communication Skills

      Information Technology Institute ITI·2010
    • Operations

      NSGB National Societe Generale Bank·2008
    • DELF

      CCFC·2005
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