
Karim Mohamed Ibrahim
Inside Sales and Marketing at Microsoft
Sidi Gaber, Alexandria, EgyptWork Experience
Inside Sales and MarketingFull Time
Microsoft
Oct 2015 - Present -9 yrs, 8 months
Egypt , Cairo
- Job Details:Strategic inside sales resource working with SMBs and online applications assistance. Marketing Microsoft Business Solutions and Client Relation Management Online application. Managing a network spreading throughout Africa ( specially South Africa, and North African Countries), East Mediterranean, Gulf Countries, and Central Asia.
CounselorFull Time
IDP Education
Jul 2015 - Oct 2015 -3 months
Egypt , Alexandria
- Job Details:Counseling students wishing to pursue higher education in North America, Europe, and Australia. Provide Assistance in choosing Universities, Visa application, Accommodation reservation and Pre-departure sessions. Managing relations between Prospects and Universities throughout the process of admission. Providing presentations, Counseling sessions, and information to Schools and Education Centers regarding the services provided by the institution. Tracking Universities performance and updates to maintain an up-to-date list of the top universities.
Marketing/Sales AdvisorFull Time
Capimark for Marketing Services
Apr 2014 - Jul 2015 -1 yr, 3 months
Egypt , Alexandria
- Job Details:o Interviews customers to determine financial status and objectives, discusses financial options and develops financial investment plans. o Recommends and arranges insurance cover for clients. o Advises on investment types, sources of funds and the distribution of earnings. o Keeps detailed knowledge about the company products, economy and financial markets up-to-date. o Uses all available sources and tools in order to find prospects, and tries to manage them in a perfect way to establish a reasonable network of clients’ social network. o Providing services to existing accounts, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets. o Handles customer complaints and resolves problems. o Focuses on customer satisfaction by providing excellent level of service.
Sr. Support and EscalationsFull Time
Sutherland Global Services
Jun 2011 - Apr 2014 -2 yrs, 10 months
Egypt , Alexandria
- Job Details:o Handling clients' escalations, service assurance and providing support for Front Line Representatives. o Preparing weekly work schedules for the representatives as well as the Month to Date Reports with all the updates, results and stats for the entire account's performance. o Working alongside international companies such as Lenovo, AT&T, Bell Canada, Sears and Schlumberger. o Supervising Training and Nesting teams and providing on-the-job training as well as Analysis and Action Plans to improve the account's performance. o Manage Quality calibration sessions to ensure internal and external quality measures are followed and maintained.
Education
BSc in Accounting
Alexandria University (ALEXU)Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
Saint Vincent de paulJan 2006
Languages
Arabic
FluentEnglish
FluentFrench
FluentGerman
Intermediate
Training & Certifications
Communication Skills
Information Technology Institute ITI·2010Operations
NSGB National Societe Generale Bank·2008DELF
CCFC·2005