
Karim Khaled Mohamed Abdelazim
Customer Support Advisor at Concentrix
Sheikh Zayed, Giza, EgyptWork Experience
Customer Support AdvisorFull Time
- Job Details:VRBO Account Advisor – Tier 1 • Respond promptly to customer inquiries through phone in a professional manner • Help customers navigate the VRBO.com platform and troubleshoot technical issues • Provide guidance and best practices for using the platform effectively • Maintain accurate records of customer interactions and follow-ups • Identify and escalate complex or high-priority issues to senior team members • Stay up-to-date on industry trends and changes to ensure top-quality service • Develop communication and problem-solving skills to address customer concerns • Handle multiple inquiries at once with attention to detail and accuracy • Build strong relationships with customers to drive satisfaction and loyalty
Cost Management InternInternship
Turner Construction Company
Aug 2022 - Oct 2022 -2 months
Egypt , Cairo
- Job Details:Project: Uptown Cairo Residential Compound by Emaar • Conduct a comprehensive cost comparison for contractors' offers • Review and analyze the bill of quantities (BOQ) as required. • Prepare Change Requests and Variation Orders to meet project requirements • Prepare Interim Payment Certificates for Purchase Orders • Coordinate between contractors and the Project Manager ensuring project progress • Prepare and distribute transmittals to the owner, consultants, and contractors • Follow up on all correspondence related to the above responsibilities
Investment and trading TraineeInternship
Bona Invest
Sep 2021 - Nov 2021 -2 months
Egypt , Cairo
- Job Details:• Perform detailed technical analysis to identify potential trading opportunities • Implement effective trading strategies to minimize risk and maximize returns • Execute timely and accurate trades for currencies and stocks • Analyze the Commitment of Traders report for market sentiment insights • Analyze market opportunities and risks to inform investment decisions • Record and report daily profit and loss for ongoing portfolio management • Participate in peer work presentations to share insights and gather feedback
Freelance AI developerFreelance / Project
Remotasks
Jul 2021 - Aug 2022 -1 yr, 1 month
Egypt
- Job Details:• Perform textual analysis and annotations to improve data accuracy • Develop expertise in image and video recognition for efficient data categorization • Provide 2D and 3D annotations to support machine learning algorithms • Conduct product categorization for accurate data classification • Review trainee work and provide feedback for process improvement • Participate in team discussions to identify best practices and improve quality
Education
Bachelor of Commerce (English) in Finance and Investment
Cairo University (CU)Jan 2017 - Jan 2021 - 4 yr
High School - Thanaweya Amma
Orman Experimental Language SchoolJan 2017
Skills
Languages
Arabic
FluentEnglish
FluentGerman
Beginner
Training & Certifications
Financial Modelling & Valuation Analyst (FMVA)® certificate
Corporate Finance Institute® (CFI)·2023Accounting Fundemntals
Corporate Finance Institute® (CFI)·2021Data Analysis Challenger Track
Udacity·2020Digital Marketing Challenger Track
Udacity·2020Web Development Challenger Track
Udacity·2020Introduction to CSS3 (University of Michigan)
Coursera·2020Introduction to HTML5 (University of Michigan)
Coursera·2018Write Professional Emails in English (Georgia Institute of Technology)
Coursera·2017