karim Mohamed Elbarbary

Senior Technical Support Engineer. at ITFusion

Hadayek Alkobba, Cairo, Egypt

Nov 2013 - Present -11 yrs, 7 months

Egypt , Cairo

Job Details:- Installing and configuring computer hardware operating systems and applications; - Monitoring and maintaining computer systems and networks; - Talking staff or clients through a series of actions, either face to face or over the ----- telephone to help set up systems or resolve issues; - Troubleshooting system and network problems and diagnosing and solving hardware or - software faults; - Replacing parts as required; - Providing support, including procedural documentation and relevant reports; - Following diagrams and written instructions to repair a fault or set up a system; - Supporting the roll-out of new applications; - Setting up new users' accounts and profiles and dealing with password issues; - Responding within agreed time limits to call-outs; - Working continuously on a task until completion (or referral to third parties, if -- appropriate); - Prioritizing and managing many open cases at one time; - Rapidly establishing a good working relationship with customers and other - professionals, e.g., software developers; - Testing and evaluating new technology;

Froots Egypt

Feb 2012 - Oct 2013 -1 yr, 8 months

Egypt , Cairo

Job Details:Effective strategic IT planning and oversight of IT performance. Also - Oversee the development and maintenance of the IT strategic plan - Coordinate priorities between the IT department and user departments

DB CHENKER

Jun 2009 - Apr 2010 -10 months

Egypt , Cairo

Job Details:A) Help Desk: -Provide assistance concerning the use of computer hardware & software, including printers, E-mails and operating system (Windows 7, Vista and XP). -Answer user inquiries regarding computer hardware & software to resolve incidents. -Provide day-to-day technical & functional expertise to end users. -Specify users and user access levels for each segment of supported application. -Register & clarify received incidents & undertake an immediate effort to successfully restore a failed service and minimize service breaches. -1st level Support for HO (Head Office) in addition to 2nd level support for HO and branches (remotely). -Escalate open incidents that have not been resolved higher level technical support. -Develop training materials and train users in proper use of hardware & software. -Support Company Apps. : ProCarS, SMART and SAP. B) System Admin: -Manage an Active Directory (Server 2003). -Installing Managed Antivirus (Symantec End Point). -Configured a DHCP and DNS on server 2003. -Manage a File Server with Sharing and Security permissions. -Installed a Monitoring Server (Whats up Gold network monitoring application). -Installed WSUS (Windows Server Update Services). C) Network Admin: -Rack installation & Labelling. -Support Network LAN/WAN connections. -Configured routers (Cisco 1841) of new branches, and updated routers configuration according to network changes. -Managed Cisco switches (Catalyst 2960 and Linksys SRW224G4).