Karim Serag Bebars

Marketing Analyst Full Time

• Job Details:Collects and analyzes data to evaluate existing and potential product and service markets.  Identify and monitor competitors and research market conditions or changes in the industry that may affect sales  Obtain data to formulate the basis of the client’s marketing plan.  Assist in researching and generating specific topic reports as requested.  Create and edit Ads by managing a team of graphic designers.  Communicate directly with clients to comprehend their needs and wants.  Manage mystery shopping missions by visiting sites to evaluate their services & performance.  Conduct undercover phone interviews to evaluate Call centers’ & sales teams’ utilized techniques & methods and analyze their performance.

Marketing Research Executive Full Time

• Job Details: Desk research to review data that cover specifications and business volume.  Observe consumers' usage habits and purchasing behaviour.  Manage interviews to comprehend end consumer perception.  Test consumers market and brand awareness. odafone

Customer service Rep Full Time

• Job Details: Responsible of managing & handling High segment profiles from A to Z.  Customer satisfaction & loyalty acquisition and sustainability.  Resolve and respond to high & premium customers' enquiries and complaints.  Work as part of a team to ensure offering a first class customer service at all times.  Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.