Basic Info

Karim Mostafa

1 year

Cairo Governorate, Egypt

High School

Student

Work Experience

Senior customer care specialist at FoodPanda (otlob and hellofood account)

Experience Details

Senior customer care specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

FoodPanda (otlob and hellofood account) (multinational)

Cairo, Egypt

More than 1000 employees

Food and Beverage Production

otlob.com / hellofood.sa

Feb 2017 to present (5 months)
Billing account advisor at Vodafone UK account

Experience Details

Billing account advisor

Customer Service/Support

Entry Level

i'm a customer service advisor in billing department i explain bills handle disputes of the customers and in the end i restore their trust in the company


Company Details

Vodafone UK account (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Feb 2016 to Nov 2016 (9 months)
Customer service representitive (intern) at Teleperformance

Experience Details

Customer service representitive (intern)

Customer Service/Support

Student

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jul 2015 to Nov 2015 (4 months)

Education

Vocational in Languages And Translation

Education Details

Vocational

Languages And Translation

the higher institute for specific studies, Egypt

B / Very Good / 75 - 85%

N/A

N/A

the higher institute for specific studies
2015 - 2018 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helwan Secondary School

Egypt

2014

Not specified

N/A

Helwan Secondary School
2014
This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

American Accent In EnglishArabicBeing AppreciatedBilling Account AdvisorCommunicatingCommunication SkillsCommunicatorComputerComputer MaintenanceComputer SkillsCustomer ServiceCustomer Service RepresentitiveCustomer-orientedEnglishFood And Beverage ProductionFoodPanda (otlob And Hellofood Account)Handling SkillsInitiativeInnovativeInternet SearchLanguages And TranslationLearning New StuffOffshoringOutsourcingProblem SolverSenior Customer Care SpecialistSupportTeamworkTelecommunicationTelecommunicationsTeleperformanceVodafone UK Account

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

1-3 years

Telecommunication

Telecommunication

: Advanced

: Extreme - I love it!

:

Less than 1 year

Internet Search

Internet Search

: Advanced

: Extreme - I love it!

:

1-3 years

Communication Skills

Communication Skills

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Handling Skills

Handling Skills

: Advanced

: Extreme - I love it!

:

1-3 years

American Accent In English

American Accent In English

: Advanced

: Extreme - I love it!

:

5-7 years

computer

computer

: Intermediate

: Extreme - I love it!

:

3-5 years

Telecommunication

Telecommunication

: Intermediate

: Extreme - I love it!

:

1-3 years

Computer Maintenance

Computer Maintenance

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Customer-oriented, Initiative, Problem Solver, Innovative

Online Presence

https://www.facebook.com/Karim.Abdullah288https://twitter.com/KayTheKiddo

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