Karim hatem

Senior telemarketing agentFull Time

• Job Details:* Handled 400+ calls dally, with duties including over achieving the target finishing daily hours * Helped manage the team and trained new agents giving them ways to handle an angry owners and trained them on special camps with a special script * Listen actively to owners and resolve the issues that might face them *Strive for quick complaint resolution commended by supervisor for the ability to resolve problems on the call and avoid escalation of issues. *Studied the real estate field in the united states as it's crucial to be knowledgable *Have knowledge of each camp criteria to assure the lead is 100% qualified when pushed *Discussing new ideas with the managers that would help the agents generate more leads