KY

Karim Youssef

Workforce Section Head at Raya Outsourcing

Cairo

Work Experience

  • Workforce Section Head

    Raya Outsourcing

    Jan 2022 - Present -3 yrs, 6 months

    Egypt

    • Job Details:Responsible for capacity planning, managing teams, and ensuring timely product delivery across various departments.

  • Workforce Supervisor

    Raya Outsourcing

    Dec 2018 - Jan 2022 -3 yrs, 1 month

    Egypt

    • Job Details:Responsible for capacity planning, scheduling, and managing project KPIs from a workforce perspective.

  • Workforce Specialist

    Raya Outsourcing

    Sep 2015 - Dec 2018 -3 yrs, 3 months

    Egypt

    • Workforce Analyst

      Raya Contact Center

      Jul 2013 - Sep 2015 -2 yrs, 2 months

      Egypt

      • Job Details:Responsible for forecasting calls and analyzing various performance metrics.

      • Education

      • Bachelor's Degree in Accounting

        Cairo University (CU)

        Jan 2010 

      Skills

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      Languages

      • Arabic

        Fluent

      • English

        Intermediate
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