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Karim Emad Wahdan

Information Technology Operations Senior Specialist at e& Global Services

Obour City, Cairo, Egypt

Work Experience

  • Information Technology Operations Senior SpecialistFull Time

    e& Global Services

    Jan 2024 - Present -1 yr, 5 months

    Egypt , Cairo

    • Job Details:Providing high-level technical support, assistance, and training to end-users and company staff. Supporting installation/upgrade actions for machines, system software, and various technologies on-site. Actively monitoring network/system performance to mitigate failures and escalate suspicious incidents. Developing operational controls and functional updates to ensure daily technical needs are met.
  • Information Technology Operations SpecialistFull Time

    e& Global Services

    Sep 2023 - Dec 2023 -3 months

    Egypt , Cairo

    • Job Details:Providing first and second level IT operations support for company employees and end users of technologies and assets of the organization. Actively participating in network monitoring, asset and inventory management, IT environment development, and maintaining daily technical functionality.
  • Information Technology Sales RepresentativeFull Time

    ITeCraft

    Sep 2023 - Oct 2023 -1 month

    Egypt , Cairo

    • Job Details:Participated in creating a market and competitor analysis for the company. Briefly participated in several sales operations and activities.
  • Customer Support RepresentativeFull Time

    Majorel Egypt

    Nov 2022 - Sep 2023 -10 months

    Egypt , Cairo

    • Job Details:Providing day-to-day support to different customers of global brands. Assisting customers to fulfill their queries in a professional, efficient, and interactive manner. Promoting professional brand image by quickly and effectively handling and resolving customers' requests.
  • Education

    • Bachelor's Degree in Electronics and Computer Engineering

      Universiti Teknologi Malaysia

      Jan 2018 - Jan 2022 - 4 yr

    • High School - American diploma

      Al Alson International School

      Jan 2018 

    Achievements

    1. Dean’s List (Semester 1 Session 2021/2022 – GPA: 3.94) 2. Dean’s List (Semester 2 Session 2021/2022 – GPA: 3.89) 2. TGL Design Competition 2022 Bronze Award

    Skills

    • Microsoft Office
    • Computer Science
    • CCNA
    • Linux Operating System
    • Information Technology (IT)
    • MCSA
    • Engineering
    • Programming
    • Technical Support

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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