
Karim Emad Wahdan
Information Technology Operations Senior Specialist at e& Global Services
Obour City, Cairo, EgyptWork Experience
Information Technology Operations Senior SpecialistFull Time
e& Global Services
Jan 2024 - Present -1 yr, 5 months
Egypt , Cairo
- Job Details:Providing high-level technical support, assistance, and training to end-users and company staff. Supporting installation/upgrade actions for machines, system software, and various technologies on-site. Actively monitoring network/system performance to mitigate failures and escalate suspicious incidents. Developing operational controls and functional updates to ensure daily technical needs are met.
Information Technology Operations SpecialistFull Time
e& Global Services
Sep 2023 - Dec 2023 -3 months
Egypt , Cairo
- Job Details:Providing first and second level IT operations support for company employees and end users of technologies and assets of the organization. Actively participating in network monitoring, asset and inventory management, IT environment development, and maintaining daily technical functionality.
Information Technology Sales RepresentativeFull Time
ITeCraft
Sep 2023 - Oct 2023 -1 month
Egypt , Cairo
- Job Details:Participated in creating a market and competitor analysis for the company. Briefly participated in several sales operations and activities.
Customer Support RepresentativeFull Time
- Job Details:Providing day-to-day support to different customers of global brands. Assisting customers to fulfill their queries in a professional, efficient, and interactive manner. Promoting professional brand image by quickly and effectively handling and resolving customers' requests.
Education
Bachelor's Degree in Electronics and Computer Engineering
Universiti Teknologi MalaysiaJan 2018 - Jan 2022 - 4 yr
High School - American diploma
Al Alson International SchoolJan 2018
Achievements
1. Dean’s List (Semester 1 Session 2021/2022 – GPA: 3.94) 2. Dean’s List (Semester 2 Session 2021/2022 – GPA: 3.89) 2. TGL Design Competition 2022 Bronze Award
Skills
Languages
Arabic
FluentEnglish
Advanced