Karim Sayed Sobky

customer service advisorFull Time

• Job Details:Skills Bank customer service reps conduct most of their business over the telephone, so you must have good listening skills and clear speech. Customer service reps answer questions about customers' accounts, so it is essential that you can use a computer, learn different programs quickly and type fast and accurately. As with all customer service jobs, you may be on the receiving end of complaints from angry customers. Diplomatic abilities are called for to handle these sorts of calls. Personal Qualities Customers want the people they call to be polite and helpful. You must be able to put yourself in the customer's position in order to deliver the best service. Because you might be working in a call center, with little time between calls, you must be resilient and able to sound cheerful at all times, even when you are tired. Bank customer service centers stay open for long hours, so you must be flexible enough to cope with different shifts. In addition, because the job involves looking at customers' bank accounts and other bank products, you must be trustworthy and able to keep any information you come across confidential.