Karim Shreif

Client Service Representative

• Job Details:Handling clients complaints through phone calls and one to one meetings. Maintained and organized numerous office files. Assist with document control audits and provide feedback to management. Documenting customer interactions and outcomes. Monitor document control activities and provide reports as required. Provide outstanding support to customers. Implement customer feedback mechanisms, leading to an improvement of satisfaction score. Constantly responsible for the procedures of transfer and cancellation case. Train and mentor new team members on best practices for customer interaction and problem-solving. Working on units handover process. Collaborate with cross-functional teams to address and resolve customer concerns, enhancing service levels. Responding to customer questions and concerns in a timely manner. Providing information and details about products, services or process. Solving issues concerns and providing solutions. Following up for ensuring customer satisfaction.

Client Service Representative

Customer Service Trainee