Karim Shouman
Process Improvement Sr. Specialist at Vodafone Egypt
Sheikh Zayed, Giza, EgyptWork Experience
Scrum MasterFull Time
Vodafone Egypt
Nov 2021 - Present -3 yrs, 8 months
Egypt , Giza
- Job Details:-Scrum Master of vodafone's chatbot TOBi squad -Scrum Master of vodafone's Predictive & AI integration squad -Acting as a delivery manager -Leading, training, and coaching the team in its agile adoption -Coaching the team members in self-management and cross-functionality -Helping the Scrum Team focus on creating high-value Increments -Helping find techniques for effective Product Goal definition and Product Backlog management
Process Improvement Sr. SpecialistFull Time
Vodafone Egypt
Dec 2019 - Present -5 yrs, 7 months
- Job Details:- Cost baselining by following eTom+ methodology & Six Sigma methdalogy - Gap Analysis - Process Scanning - Best practice & Market Research - Process Automation
Customer Experience Sr. SpecialistFull Time
Vodafone Egypt
Jan 2019 - Dec 2019 -11 months
- Job Details:- Service Modeling for VF-EG streamlines - Journey Mapping for VF-EG products & services - Competitive advantage - R&D
Education
Bachelor's Degree in Business
Ain Shams UniversityJan 2011
Achievements
I am a Scrum Master and an ICAgile Certified Professional with 4+ years of experience in agile development, chatbot design, and process improvement. I work at Vodafone, where I lead and coach two squads: TOBi chatbot and Predictive & AI integration. My mission is to help the teams deliver high-value increments, create user-centric products, and improve business processes and efficiency. I use my skills in professional coaching, problem solving, service modeling, and journey mapping to facilitate collaboration, communication, and innovation across the organization and with external clients. I also have a strong background in accounting and a keen interest in AI and data analytics.
Skills
- Agile Methodology
- People Management
- Coaching
- Product Management
- Business Analysis
- Functional Testing
- working intelligence
- Market Research
- process automation
- Business Process Management
Languages
English
Advanced
Training & Certifications
ICAgile Certified Professional - Agile Coaching
ICAgile·2022ICAgile Certified Professional - Agile Team Facilitation
ICAgile·2022CAgile Certified Professional - Agile Team Facilitation
ICAgile·2022Lean Six Sigma Green Built
Udemy·2020ICAgile Certified Professional (ICP)
ICAgile·2019Agile Fundmentals & Mindset
IC Agile·2018R12 x Oracle General Ledger Management Fundamentals
Next Academy·2012