Karim Sheta

Assistant manager operationsFull Time

• Job Details:Responsible for meeting customer expectations and PLA standards for the overall team. · Assist the team in comprehending complex ownership structures. · Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles. · Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures. · Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same. · Work in tandem with the Quality Control team to ensure overall high quality profiles emanating from the team and address quality issues to meet the established performance standards. · Interfacing with Client Liaison Group, Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles. · Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner. Develop and maintain excellent professional relationship with all stake holders. · Lead and motivate a team in a challenging environment and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles. · Provide adequate training from a client due diligence perspective and develop a team of global KYC professionals. · Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards. · Plan for effective utilization of resources and exhibit complete ownership of the business. · Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management. · Ensure zero operational / reputational loss. · Facilitate continuous improvement