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Karim Said

Customer Service Team Leader at Sonqr

Hadayek Alkobba, Cairo, Egypt

Work Experience

  • Operations LeadFull Time

    Cartona

    Sep 2023 - Present -1 yr, 10 months

    Egypt , Giza

    • Senior Operations & Compliance SpecialistFull Time

      Cartona

      Aug 2022 - Dec 2023 -1 yr, 4 months

      Egypt , Giza

      • Operations SpecialistFull Time

        Cartona

        Mar 2022 - Aug 2022 -5 months

        Egypt , Giza

        • Customer Service Team LeaderFull Time

          Sonqr

          Sep 2020 - Present -4 yrs, 10 months

          Egypt , Cairo

            • Education

            • Bachelor's Degree in LAW

              Benha University

              Jan 2017 

            Achievements

            As a fulfillment management POV: We Managed to achieve an all time high fulfillment percentage two times in 3 months as we already broke our record! As personal analytical skill: Managed to create more than one dashboard for all company to check for.. 1- achievements 2- insights 3- targets 4- demand & growth 5- declines 6- Reporting And more

            Skills

            • Computer Skills
            • English
            • Microsoft Word
            • Contact Center
            • Communication
            • Problem Solving
            • Banking
            • Administration
            • Customer Support
            • Customer Service Delivery
            View More

            Languages

            • Arabic

              Fluent

            • English

              Advanced

            Training & Certifications

            • Six Sigma Green Belt

              2023

            • Operation analytics

              University of Pennsylvania·2023

            • Data analysis

              Google·2023
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